Office Depot — Local services in Reno

This rating is tough and a hard thing as I have experienced nothing but great service from Angelina and other staff I have come in contact with at the FireCreek/Kietzke Office Depot location. I just completed a survey on how great they have been. This rating is specifically related to the service I received on 06/11/22. Unfortunately today, I had a bad experience with Erik. I have recently switched from FedEx to Office Depot for my church printing needs and typically am helped by the same person and if not, someone that is equally helpful. Today, I was greeted by Erik at the counter and I asked to have some quick prints done. I bring in my own paper and it is usually a quick black and white print job. Erik's response of "it will have to wait until tomorrow" or something to that effect was so quick I asked him to repeat and he said it again. My next question was the reason I wasn't able to get the quick job done that day as it was early in the day and they were open for another 3 or 4 hours. Erik repeated the line above or similar twice without providing any explanation or a different answer. I didn't understand the reason he didn't provide a response, then he explained other jobs that needed to be done, etc. I asked if I could use the self-service machine, thinking this would have been something he would have suggested, but he did not. He agreed that I could. While I approached the self-service machine, I then see Erik standing next to me saying something as I had my earphones in. He was asking me to leave the store, stating I was being rude by something I said. Erik did not repeat to me what he believes I said, stating, "you know what you said." I am thinking he overheard my phone conversation with my sister as I was on the phone. Nonetheless, he was requesting I leave the store for no reason. He would not tell me what he believes he heard, providing an opportunity for me to clarify. I was definitely frustrated at this moment and thought, shoot, I didn't say anything before but I sure feel like saying something now. My sister heard the entire situation and there was another young sales associate in the store at the time as well. After this, I helped myself on the self-service machine and watched Erik greet everyone with kindness, help them bring items into the store, meeting them curbside, assisting people at the counter and making sure people had what they needed. Erik did not ask me once if I was successful with my print trials or if I needed any other assistance. There was a young man standing behind me that I apologized to several times for the wait as I was attempting to figure how to load my paper into the self-service machine so it would print the way I needed. The gentleman was patient and kind. There was another print machine next to me that was not working for some reason; this is the reason the gentlemen needed to wait for me. At the last moment when I was almost done, Erik finally came over, did something quick to the other print machine and the gentlemen was able to use that machine. He must have stood there waiting for me for at least 15 minutes. Anyhow, it appears I was targeted for whatever reason as everyone else was greeted and served with kindness. Possibly there was something wrong with the print machines behind the counter as none of them were printing anything the entire time I was in the store and Erik mentioned having a lot of print jobs. Who knows... not my concern. My only concern was the service I received and the manner in which I was treated. It definitely felt like harassment. It is unfortunate as I was just in Office Depot the day before getting a major print job done and I was thoroughly helped at the counter. I understand each day is different and there can be an issue at any time. It appeared Erik's disposition was defensive from the moment he greeted me. Fortunately, the other staff at Office Depot has been so kind and helpful, I will be returning for printing needs. I will seek whatever recourse needed for the treatment I received today. It didn't feel...

Absolutely the worst experience I ever had with a retail store. Bought a $300 monitor off their website, paid 142.50 with their reward points. Order went through, received the receipt and confirmation via email. A day later I got multiple email confirmation as if I bought two more!?

Called them multiple times, they ensure i only bought one, only days later they said my original order didn't go through they reissued the purchase automatically. 0But they charged me the whole amount! After hours on the phone they told me there is no way they can stop the order, and ask me to call another number for their reward department. When I called the number they give m, it is literally just the busy signal that impossible to get through!

After receiving the mintior which took over a week, a lot slower than most of their competitors, I called them again and again. All I wanted was adjustment to the price that I paid with their reward points. Talked to multiple people in multiple departments, literally hours wasted... long story short, this issue is still not resolved!!! I also want to add, it bought this monitor at a full price during Cyber Monday week, only because they kept sending me email reminding me how much reward points I have, and this is after I canceled my Amazon order!

I don’t see an option to reply directly to their response, so here’s my update:

Yes, someone did call me while I was on another work call. I politely asked if they could hold for a few minutes, and they agreed. However, when I returned to the call, they had already hung up.

Since leaving my initial review, I’ve had two additional calls with their customer service, and the issue is still unresolved. I have never wasted so much time on what should be a simple transaction.

For context, I’ve made numerous purchases using my Best Buy or Amazon reward points, and I’ve never had an order canceled and charged the full amount to my credit card without prior notice. In those cases, if an issue arose, the difference would quickly and easily credited back. This is...

This survey code is from a previous visit. I was too annoyed with the treatment I got, that I refused to purchase the items in my cart. The manager refused to process a return of the ink I had purchased. I live in Yerington, a 1½ hour one-way drive from the nearest Office Depot store. I purchase office supplies in advance, because it is difficult to get to the store. When my printer broke, I went to Office Depot to replace it. They didn’t have the same model, so I bought a different one. The new printer does not use the same ink as the old one, so I purchased ink for the new printer. The next time I went to the store, I tried to return the ink I had purchased for the old printer. The manager told me it was too late, that he would have refunded my money if I had brought it back within 2 weeks of purchase. 2 weeks!!! Doesn’t everybody purchase ink in advance so they don’t have to drop everything and go to the store when it runs out? This is outrageous! I have bought computers, laptops, printers, and lots of supplies at Office Depot, but I won’t do it again! I am out $132.65. I did not get the manager’s name, but he is a fat white man with short light brown or red hair. He appears to be...