Prices seem fairly on par with what similar places are charging, though after this experience, I will choose Subway or Port of Subs next time for the efficiency and better quality. The atmosphere is everything you could want for a casual group hangout. We've had their pizza as takeout in the past, which was good, but this experience has me questioning if we were just lucky that day. This time, after the good pizza experience, we decided to try their sandwiches while dining in. My apparent mistake was ordering a hot sandwich when my counterpart ordered a cold sub. We were completely unaware that the sandwiches are not prepped in the same area until they called my name only to give me the cold sub and informed me, after seeing my confusion, that my name would be called again when my hot sandwich was ready. My hot sandwich took an additional 15 minutes. I expect my hot sandwich to take longer than a cold sub, but why don't they align cold food and hot food prep time for items on the same order like every other restaurant does? Or, why don't they inform people of the process after/while placing the order? Given the length of time between the two meals and the fact that I didn't want to be the only one eating as my counterpart had already consumed half their sub, I asked for a to-go box and went directly home. Immediately after getting home (~7 minute drive), my counterpart started to feel sick. Upon inspecting the other half of their sandwich, they saw that some of the shredded lettuce was slimy. They tossed the rest of the cold sub in the trash, and they were sick for the remainder of the evening. My smokey melt was fine but very small for the price, overly salty, and nothing I would recommend or order again if I were to go back. People making the hot food were very nice and friendly when I picked up my order.