Circus Circus Reno - A Caesars Rewards Destination — Hotel in Reno

Overall 10/10 Yikes. Read this review and you won't have to read any others. First let me say I NEVER leave reviews. Maybe 5 in my lifetime.

I beg you to stay anywhere else.

We were traveling through and decided it would be fun to stay a night in Reno! Exciting right?! Found this hotel and figured, you can't beat the prices, reviews 4.0. Seemed fair. "Luxury Suite - $114.00 total (room, taxes, resort fee)" seriously can't find pricing like that anywhere so we booked. Went inside, found registration...the line was insane! Granted it was 3:00PM on Friday so we weren't to upset about the line it's to be expected as that's when most hotels let you begin check in. We skipped half the line to use the self check in system, very cool, everyone before us seemed to be afraid of the technology but after they saw how easy it was all the machines were in use. The lobby was beautiful! I was so excited for our room.. which we took an escalator to, walked through the skywalk, to another building, quite a lengthy walk away from everything else. The further you walk the more you see a neglected building. Ceiling with water damage, rot, buckets under to catch whatever falls out, walls with damage, carpet as old as the building, out of service escalators, lights out, vending machines not working. We got to our room, smell was off, heater was on in the middle of summer - 95 outside. Didn't look into it much more we were hungry so quickly left and went to the food court... Never found the buffet which is what we wanted, steak house was closed (it was a Friday..?), went to the food court and this was my only good comment about my whole experience. The employees in the food court at both Panda Express and the Pizzeria were amazing! Fun, happy, great people, food also great. Then we gambled, I recommend going across the street it's more updated, still part of Circus Circus. We got pizza about 10:00 PM the food court was INSANELY busy! Walked a million miles to our elevator to get back to our room and I came around the corner to find about 60 people ahead of us waiting to use the elevator.. there were only a few in service..one had its doors open and was half way between the floor and ceiling. Horror movie vibes. I hear a comment from someone behind me say "I rode that earlier today and it creaked and squeaked the whole time". People tried to find stair cases to get to their rooms instead, no signs. Only signs that said "exit for emergency only, alarm will sound". There was a lady behind me saying "this is ridiculous what if there was a fire!" We finally made it on an elevator, and the other family onboard says "I smell electrical fire." ....I didn't smell anything so I thought maybe they are playing a joke cause the situation was so wild. Got to our room, read the emergency exit plan which for the love of God please read it if you do stay here. Went to take a shower.. the water was luke warm, wouldn't have washed my dogs in that temperature even. Checked the smoke detector in our room.. batteries dead. Didn't sleep all night, all I could think was I was about to be a part of a historical hotel fire where hundreds of people got stuck inside this hotel. Got ready to leave in the morning, shower still cold. Found out the bed I laid in all night the sheets were ripped, including the mattress protector could see right down to the mattress in the corner.. I couldn't get out of this place fast enough. Literally. Elevator line again. Here's the trick, push the button to go up, ride it up then you can go down otherwise the elevator will pass your floor all day long or stop with a full ride already. Was going to check out and tell them what I really thought but I could image the line for that would be long. Just wanted to leave this place so we did, plus the poor staff aren't responsible for the outdated amenities.

#fixthishotel...

Absolutely Terrible Experience – Avoid Circus Circus Reno at All Costs

I recently stayed at Circus Circus Reno for a week, and it was one of the worst hotel experiences I've ever had. We were in town for a wedding and, due to some miscommunication, ended up booking this hotel for seven nights. I booked through my Capital One app; the prices seemed attractive, but I deeply regret not choosing my initial preference, the Atlantis Hotel.

From the moment we arrived, it was a series of disappointments. Finding parking was a nightmare, and valet service was unavailable throughout our stay. Exhausted from a 24-hour journey—including a flight from South Carolina to Las Vegas and a seven-hour drive to Reno—we arrived at the front desk only to find no staff in sight. The self-service kiosk instructed us to see an employee, but we waited ten minutes before anyone showed up.

When an employee finally assisted us, we were hit with unexpected additional charges: a $300 resort fee for amenities like Wi-Fi (which was slower than 3G), access to a gym that was closed, and free faxing—who even uses fax machines anymore? On top of that, a $100 deposit was required. We were also offered a room upgrade for $120 extra to be closer to the elevators. Feeling cornered, we accepted our original room and received vague directions to find it.

Navigating to our room was a challenge. Several escalators were out of service for the entire duration of our stay, making it even more difficult to get around. I have mobility issues, and there was no assistance with our luggage. We trekked up and down multiple flights of stairs, and by the time we reached our room, I was in significant pain.

We wanted to grab a quick meal for our 11-year-old son, who had been incredibly patient throughout our long journey. We were told that Habit Burger and Cafe Central were open. However, upon reaching the food court around 9 PM, everything was closed. Habit Burger is apparently closed on Wednesdays and Thursdays, and no other options were available. Left with no choice, we ended up at Cafe Central (see my separate review on that disastrous experience).

The next morning, I spoke with the front desk manager about our numerous issues. While they did change our room to a more accessible location, there was a noticeable lack of empathy or effort to address our other concerns. Maid service missed our room for two days, and we had to call repeatedly to get fresh towels and toiletries.

We decided to try our luck at the casino, hoping to salvage some enjoyment from our stay. However, drink service while gambling was almost non-existent. When we did manage to get a server's attention, our orders were often wrong or took so long to arrive that we had already moved on.

Over the next few days, I attempted to speak with higher management, including the general manager. Communication was a struggle; I was passed between staff members, some of whom didn't speak fluent English. Despite multiple attempts to reach the food and beverage manager at the Silver Legacy (which is connected to Circus Circus), I never received a response.

Adding to our disappointment, we loaded $60 onto an arcade card for our son, only to find the arcade closed every time we went. The entire hotel seemed understaffed and poorly managed. The food court was abysmal, with terrible service and eateries that were never open.

In all my travels, I've never experienced such a lack of customer service, especially in a hotel owned by Caesars Entertainment. Do yourself a favor and choose a different hotel. Any other casino in Reno would be a better option than this poor excuse for...

I recently stayed at Circus Circus Reno for a week, and it was one of the worst hotel experiences I've ever had. We were in town for a wedding and, due to some miscommunication, ended up booking this hotel for seven nights. I booked through my Capital One app; the prices seemed attractive, but I deeply regret not choosing my initial preference, the Atlantis Hotel.|From the moment we arrived, it was a series of disappointments. Finding parking was a nightmare, and valet service was unavailable throughout our stay. Exhausted from a 24-hour journey—including a flight from South Carolina to Las Vegas and a seven-hour drive to Reno—we arrived at the front desk only to find no staff in sight. The self-service kiosk instructed us to see an employee, but we waited ten minutes before anyone showed up.|When an employee finally assisted us, we were hit with unexpected additional charges: a $300 resort fee for amenities like Wi-Fi (which was slower than 3G), access to a gym that was closed, and free faxing—who even uses fax machines anymore? On top of that, a $100 deposit was required. We were also offered a room upgrade for $120 extra to be closer to the elevators. Feeling cornered, we accepted our original room and received vague directions to find it.|Navigating to our room was a challenge. Several escalators were out of service for the entire duration of our stay, making it even more difficult to get around. I have mobility issues, and there was no assistance with our luggage. We trekked up and down multiple flights of stairs, and by the time we reached our room, I was in significant pain.|We wanted to grab a quick meal for our 11-year-old son, who had been incredibly patient throughout our long journey. We were told that Habit Burger and Cafe Central were open. However, upon reaching the food court around 9 PM, everything was closed. Habit Burger is apparently closed on Wednesdays and Thursdays, and no other options were available. Left with no choice, we ended up at Cafe Central (see my separate review on that disastrous experience).|The next morning, I spoke with the front desk manager about our numerous issues. While they did change our room to a more accessible location, there was a noticeable lack of empathy or effort to address our other concerns. Maid service missed our room for two days, and we had to call repeatedly to get fresh towels and toiletries.|We decided to try our luck at the casino, hoping to salvage some enjoyment from our stay. However, drink service while gambling was almost non-existent. When we did manage to get a server's attention, our orders were often wrong or took so long to arrive that we had already moved on.|Over the next few days, I attempted to speak with higher management, including the general manager. Communication was a struggle; I was passed between staff members, some of whom didn't speak fluent English. Despite multiple attempts to reach the food and beverage manager at the Silver Legacy (which is connected to Circus Circus), I never received a response.|Adding to our disappointment, we loaded $60 onto an arcade card for our son, only to find the arcade closed every time we went. The entire hotel seemed understaffed and poorly managed. The food court was abysmal, with terrible service and eateries that were never open.|In all my travels, I've never experienced such a lack of customer service, especially in a hotel owned by Caesars Entertainment. Do yourself a favor and choose a different hotel. Any other casino in Reno would be a better option than this poor excuse for...