Topgolf — Restaurant in Renton

Despite the excellent service provided by Nia, the young lady that attended to us, our overall experience was marred by the disrespectful and off-putting behavior of the hospitality manager. His demeanor was not just inappropriate, but notably passive-aggressive and outright rude.

As our designated time drew to a close at 8:15 pm, unaware of the establishment's tight turnaround schedule, we settled in to savor the last of our pitcher of beer and food. However, at 8:18, Brian, the hospitality manager whom we had not seen all evening, abruptly approached our table and began clearing away our unfinished plates without a word. When I politely mentioned that I was still enjoying my fries, he abruptly retorted, "Your time has been up for 10 minutes, and we have a reservation immediately following yours." I calmly expressed that I was still in the process of enjoying my meal and found it disrespectful that he would remove it without any prior communication. In response, he suggested that we could relocate inside to conclude our dining experience at our own pace, but emphasized that our time was indeed up due to an impending reservation. At this point, the situation had soured to the extent that I, along with my companions, hastily finished our drinks and departed precisely at 8:20 pm. It became apparent to me at that moment that his claim of us overstaying an additional 10 minutes beyond our reservation was unfounded.

After leaving the area, I unexpectedly encountered him once more inside the establishment and took the opportunity to address him directly to ascertain his name and express my dissatisfaction with his handling of the situation. It was at this point that I discovered he was, in fact, the hospitality manager. I conveyed my surprise at the unprofessional manner in which he had treated us, highlighting his dishonesty regarding the duration of our stay and his mishandling of the entire scenario. I emphasized that rather than silently removing our plates, a more appropriate approach would have been to courteously inform us of the option to continue our evening indoors and the necessity to free up the outdoor space.

I made it clear that I wasn't seeking an explanation for his actions, but rather, an apology for the disrespectful treatment we had endured. Unfortunately, it seemed that this basic courtesy was not extended to our group of Black and Hispanic customers, as Brian failed to offer such acknowledgment. Instead, he once again encroached within two feet of my personal space and endeavored to justify his actions.

When I inquired whether his treatment of me was influenced by my Black race or if he habitually treated people in this manner, he resorted to the typical defensive response, stating, “my wife is Black, I take offense to what you just said.”

In reflecting on this experience, I hope that it imparts at least four crucial lessons: (1) Honesty is paramount in customer interactions; (2) When dealing with customers, clarity and courtesy should prevail over passive-aggressive or rude behavior; (3) Respecting personal space is fundamental - encroaching within two feet of a customer's face is entirely inappropriate; (4) Using one's association with individuals of a different race to deflect concerns of discrimination is not an acceptable response. It's important to recognize that having relationships with individuals of a particular race does not absolve one from engaging in discriminatory actions. (This is akin to suggesting that the existence of personal relationships with women negates the existence of sexism.)

Topgolf, it is imperative that you provide cultural and racial sensitivity training for your hospitality manager, Brian. It is evident that such training is necessary to ensure a more respectful and inclusive environment for all patrons. ——— I already submitted this concern to headquarters and through your support website...

Tldr: Please don't be fooled by the 1 star. Google requires a minimum 1 star. Bad service, bad mangers, decent food, below normal top golf experience, and would only recommend to a friend if they wanna get treated poorly.

I made a reservation for my bf's birthday with a sales rep. We arrived 15 minutes before our reservation and was to we would get a message 5 minutes before our reservation. My bf and I decide to grab a drink at a bar. The bartender "so kindly" waited 10 minutes to take our drink order, ensuring everyone that sat before us got a drink before they decided to look our direction. 5 mins later we got our drinks with no text. I go back to customer service desk only to be told my one bay (but I had a rsvp for 2) was ready. After 20 mins that included a lecture of differences between rsvp booking and event booking (none of which was communicate to me prior to booking), they finally found my rsvp or should I say event booking. I was asked to go up to floor 2 and check in with manager upstairs. After another 10 minutes of waiting, I finally arrived at the bay. Again, with an added lecture of me being late to event booking. This again required an explanation of the error that occurred downstairs and my bf and I had been 15 minutes early.

We order food. Per the other reviews, on par with 45 - 60 minute wait time. Food is as okay. The mac and cheese bites and queso were chef kiss. Surprise, surprise, our drinks took longer. Our server said they would extend our time since we were delayed. We more than happy as we wanted to enjoy the 2 hours we payed for. Moments later the floor manager came to tell us we couldn't order bc our time is up. My bf (the bday man himself) kindly told the floor manager we weren't late we were delayed due to downstairs. Instead of a solution, the situation got heated. For 20 minutes the floor manager insisted on an "accurate detailed" account of why we were late, and how getting an extension is nearly impossible. This really added to the celebratory bday vibes I was going for ....

In accuracy of the day, they were able to extend our rsvp no event booking by 45 minutes, only took a total of 40 minutes of constant explanation between the first floor customer service desk and the second floor managers... again adding to the celebratory bday vibes I was hoping for...

Finally, we ended the day. I will say our server and second floor bar tender was great! I appreciated the effort to extend the time which we already paid for at booking. I would NOT come back. I recommend flying to another state top golf then going back to the Renton,...

My husband and I recently visited Topgolf Renton for the first time, and unfortunately, our check-in experience was quite disappointing. When we approached the front desk, we were greeted by a shorter female employee wearing a black-and-white striped shirt (we believe her name may have been “Kai”). From the start, her demeanor felt dismissive and unwelcoming. It seemed as though assumptions were made about us based on our appearance, language, or background—making us feel as though we were being judged or not understood. Although English is not my first language, I’ve lived in the U.S. for many years, completed my education here, and work in a professional role that requires strong communication skills. I’m more than capable of communicating clearly. My husband initially approached the counter, which is customary in our culture out of respect, as men traditionally take the lead in such interactions. Instead of assisting him with professionalism, the staff member appeared irritated and unhelpful. When I stepped in, her attitude remained the same—rude tone, lack of eye contact, and body language that made us feel uncomfortable and dismissed. She responded with things like “Huh?” instead of taking the time to engage or explain. Thankfully, another employee—also in a black-and-white striped shirt—stepped in and kindly assisted us, clearly and professionally explaining the check-in process without any issues. Once upstairs, the experience improved significantly. The manager, “D,” was excellent; warm, welcoming, and very professional. Our server, “Z,” was also great. He was friendly, positive, and attentive, even though he was clearly very busy. There were delays (like a 15–20 minute wait for napkins and drink refills), but it seemed more due to understaffing than a reflection of his service. He apologized sincerely, and we appreciated his effort. We had been looking forward to visiting Topgolf Renton, but that initial interaction unfortunately cast a shadow over our visit. We’re sharing this feedback with the hope that management will review the situation and take steps to ensure all guests are treated with dignity and respect, regardless of race, accent, or appearance. Please consider providing staff with additional training on cultural sensitivity and customer service. We truly hope to return for a more welcoming experience in the future.

Note: We visited on Wednesday evening, May 14, 2025, around 7:30 PM, which may help identify which employees were working at the front desk...