Mattress Firm Renton Landing — Hotel in Renton

Timothy Stokes was the sales associate who assisted me throughout my mattress purchase. During my recent visit to the Renton Landing Mattress Firm location, I was impressed with Tim's exceptional customer service and knowledge of the stock and inventory of the beds available in the location I am moving to. Furthermore, Tim greeted me warmly when I entered the store and took the time to listen to my needs and preferences. He was patient throughout the entire process and thoroughly explained the different types of mattresses and materials used to create these beds. Tim's expertise and knowledge of the various brands and models of mattresses were evident as he guided me through the selection process. Moreover, Tim's exceptional customer service did not stop there. He took the time to answer all my questions and concerns, making sure that I had all the information needed to make an informed decision. He even offered me some helpful tips on caring for my new mattress, which was greatly appreciated. Overall, I would highly recommend Tim Stoke to anyone looking to purchase a new mattress. His friendly and knowledgeable demeanor and expertise in stock and inventory make him an outstanding asset to the Mattress Firm team. Thank you, Tim, for making my mattress-buying experience...

The sales representative, Nick, was helpful but not pushy. He left me to make my decision and chatted amiably as I paid. The delivery team were courteous and quick. The entire experience would have been perfect if the distribution/scheduling people had accurately detailed my setup; the poor delivery team was harried for time because my gold service delivery was not listed nor was the required time provided in their schedule. They also have not been informed about how to open a Purple mattress (there’s a provided special tool, apparently). I cannot be the only customer who needs someone else to lift a heavy mattress or wrestle it open, that’s why I bought the mattress at your store instead of online and paid extra for the set-up service. The information and necessary time should be provided to your team. *Edit - Nick responded to my feedback immediately. He refunded my set up cost and assured me that my feedback on communication will reach the right people. I want to clarify- every representative whom I met was friendly and professional and I would buy a mattress from your...

I placed an order and spent almost $1000 on a queen mattress18 days ago, to have it delivered to my son, in WA; It was supposed to be delivered tomorrow. Received an email yesterday, saying you “just heard from the vendors,” and you can’t deliver as promised, and we’d have to wait for another email to find out a new delivery date. Received that email two hours ago in the middle of the night. The new delivery date is now more than 2 weeks from now!! Why bother setting up a schedule for delivery, if you can’t fill the order? And like I said, this purchase was made, paid for, with delivery arranged, 18 days ago, Why ido you bother setting up a delivery date 18 days in advance if you can’t even fulfill the order? People request time off of work to be available for an entire day (since you don’t find out until the day before the delivery, what your two hour window is.), and then you can’t follow through? Why does it take over a month to have a mattress delivered? All of the furniture was purchased, delivered, and assembled a week ago. Still just waiting on...