Dunkin' — Restaurant in Revere

Honestly, the worst. I went to get a breakfast sandwich: a turkey sausage egg and cheese on a cinnamon raisin bagel. The bagel they gave me was hard. I could barely bite into it. Then, I decided to go back and ask them for a new one. I even showed them my receipt to prove that I paid for it. Instead of apologizing, instead of making a new one right away, you know what they decide to do first? Give me attitude. The man who was working there (the one with the small chin mustache), looked at my receipt and asked what he was looking at? I was thinking, "Is he serious?" I told him it was my receipt. He said that I ordered three hours ago, which was a lie because I had actually ordered it an hour ago, and between that time, I was doing errands outside so I could not eat my sandwich right away. Regardless of the time, though, I used to work for a sandwich bar which included bagels and bagels do not get super hard in an hour or even 3 hours. Then, he tried to tell me that the bagel came that way, which blew my mind because he was basically admitting to serving me a bad bagel. When I pointed that out and told him that was a problem, he then tried to go on the defense and say he had nothing to do with how my sandwich was made. I was raised to be kind to others and never have I given this place trouble until today. After this, they lost a customer, though. I'd rather walk an extra 10-15 minutes to the Starbucks in Target than have to deal with this...

Some of the worst customer service I've ever experienced. The staff seems to be out of their element even during non-peak hours and it's very frustrating. Extremely argumentative and combative workers for no good reason. Messes up orders too often. I thought that a Dunkin' Donuts close to a T stop would be a blessing but this establishment is mostly a curse. I wouldn't recommend anyone ever go to this establishment unless you have the patience to teach basic customer service skills to "professionals" while you wait for them to mess up your order anyway. This is a high-volume area because of its location and their inexperience is very apparent. Disclaimer: Most of the visits to this Dunkin' were just OK, but the last visit was, without a doubt, the most horrendous experience I've ever had in any fast food restaurant ever. It was so appalling that I felt compelled to write a review. Normally, I can shake things off and offer the benefit of the doubt but this level of rudeness and incompetence was intolerable. This is the incentive I needed to confirm that I have no reason to ever visit another. I hope the experiences of those reading this review are...

Some say coffee is coffee no matter where you are, but this is false. I love Dunkin so I rated this store by comparing the food, service, atmosphere, price, cleanliness, to the top 5 I've been to. Starting with the coffee it always has coffee grounds in my drink it's really just a matter of if it'll be more or less than the previous time. Also flavored coffee hot or ice always have trouble with getting the taste correct, and here I thought they had a system in place so that shouldn't happen. Next is food maybe it's because I never actually go in the morning but by 11:30am or 12pm that's the earliest I've been there, and about 6pm or 7pm the latest it's always dry bagel twists, donuts, it really doesn't matter. Service is next the employees are kind and helpful but will wait to take your order till they're done talking with other customers and sometimes speaking a different language and then assume everyone speaks a foreign language, this is an assumption but sometimes they try to take my order in another language which isn't a problem I just hate that I can't respond and feel stupid. ALL IN ALL, NOT BAD. Truly I'll continue...