Baskin-Robbins — Restaurant in Rich Township

I went to get ice cream for myself and my boys after a hot field trip. After waiting about five minutes for the answer to whether or not it was buy one get one free to scoop sundae day they finally came back and said yes it is so then I ordered and when I got To the window the cashier proceeded to Yell at me telling me I had caused the time to go up and customers were leaving . I reminded him that for a good part of the time I was sitting in drive thru waiting for the answer to a yes or no question that they should already know the answer to. Then he said the ice cream was ready but it wasn't I asked for my money back and he wouldn't give it to me. Was told to call back next day when manager was in but number responds like a fax machine just a loud beep. They still owe me $13.21. I will NEVER do business with the country club hills donut location again. Super unprofessional and not worth the stress or hassle. The cashier Kenneth with the blue tinged dreads needs to either be retrained...

According to my receipt, Valarie J was our server during our midnight ice cream craving. Pulled up to the menu and the ordering box was very soft in sound. Asked for a moment and by the time ready a second later she was gone. Pulled around and then re entered the line. Waited a couple more minutes and then SHE was ready. She asked for our order, in which we took it step by step while she made it. Pulled around to pay, only to see her not in uniform and in my opinion not a work appropriate outfit.. Then proceeded in a snappy way if we were satisfied with her service. We said thank you and we're trying to be understanding as possible until we looked down and the orders weren't even...

I’d give this place 0 stars if it was possible. There’s always something wrong with my order everytime I come here. On most occasions, they don’t even have half of the flavors! What kind of ice cream shop do not carry the most basic of all flavors, vanilla and chocolate?? Then there’s times when they just get the order completely wrong! I’ve never been to such a horrible Baskin Robbins. Not to mention them adding peanuts to my order when I am very allergic as well as many other people! At this point, just close...