Pinto Urban Thai Diner — Restaurant in Richardson

I was a big fan of Pinto's food and would come here quite often since it was nearby. However, the last few times I have came here, the food experience was horrible. I have a very low spice tolerance, so I ordered my food at a spice level of 2, which is the spice level I always order when I come here, but once I got home and started to eat, I could not handle the spice. It tastes like the spice level was a few levels higher than what I asked for and it definitely did not taste like a spice level of 2. This was very, very disappointing because it is a place where the spice level was a choice, but when I got my food, I felt as if they ignored my choice in spice level. Regardless, I decided to give the benefit of the doubt to Pinto and went again. Nonetheless, there was the same occurrence in regards to spice level and my stomach was in pain after eating here. After two bad instances in a row regarding the same issue, I decided I could not take it anymore. I felt as if I had no choices in the food I ordered and payed...

My girlfriend and I love spicy food and are willing to put our stomachs, tongues and throats on the line to find out whether a restaurant will produce food that's spicy enough for our liking. Last night we ordered the drunken noodles and the sesame noodles at spice level 10 and it was exactly what we hoped for and expected from the highest spice level at a Thai restaurant. We've tried quite a few Thai places in the greater Dallas area and haven't been satisfied by the highest spice levels at those places. We should've tried Pinto earlier. We're beyond satisfied with the available spice levels at this restaurant and will most likely make this place our new regular spot. The one downside is that the higher the spice level, the more the texture of the dish is compromised by the texture of chili pepper flakes. Definitely something we're willing to put up with, but it depends on the person. We absolutely recommend Pinto to anyone who loves...

Dine-in, ordered chicken satay, Thai chicken basil and messy noodle and drinks. Completed our orders and paid just before 8:15pm. Afterwards, there are many new customers walk-in to place their Togo orders.

One after another got food and gone. I asked cashier at 8:45 where’s our foods? He politely said most of our food are ready except chicken satay!! I told him he can serve whatever done first we are hungry. He quickly brought out our ready foods in a bag and said to wait for satay and suggest that we may have to bring food as Togo!! He says he knows it's their fault BUT they CANNOT KEEP THE RESTAURANT OPEN AFTER 9pm!!!! I was in aww and speechless. We are never coming back again. We also regretted leaving a tip for no service and feel that we got kicked out because they, The Restaurant, cannot manage to give us...