Einstein Bros. Bagels — Restaurant in Richardson

I wish I could say this place was good, because it's in a convenient place and sells breakfast bagels which I usually enjoy. However, when 75% of all of my orders reach me with either a) missing items, b) the wrong drink, or c) literally the wrong sandwich, it makes it really hard to like ordering from here.

I order online through the Starship app most of the time, and I can't recall having a single good experience with this place through that. This morning I ordered an All-Nighter, an Applewood Bacon & Cheddar on an asiago bagel, a toasted chocolate chip bagel with no spread, and a Sweet Cream Caramel Cooler.

What I got was an All-Nighter, some weird sandwich I don't even think is on their menu(everything bagel, egg, spinach, tomato, avocado, and some kind of orange-colored spread), a toasted chocolate chip bagel with a cream cheese spread, and an unblended Sweet Cream Caramel Cooler that I had to blend myself.

A real disappointment, but the All-Nighter was good at least. When they get you the right food, it's pretty tasty.

I'm not going to be ordering from here anymore, which is a shame because I used to like them a whole lot. I might go to the physical location sometimes, but my experience doing that has also been less than amazing too, because the customer service has been very...

I’ve been here multiple times as I am a student at UTD. The first time I went, the coffee was very cold, all the coffee was cold. I didn’t think much of it because I thought it was a one time thing. I’ve been here two other times where each time the dark coffee is completely out. I’ve been here different times of the day from 8am-11am, each time there’s an issue with the coffee. I let the cashier know: “just wanted to let y’all know, you’re out of fireside”. They tell me it’s going to “take a while”, which isn’t a satisfying response considering the fact that if I’m going to pay $2.15 for a cup of coffee, I expect a cup of coffee to exist. I understand that they’re busy, but there isn’t an excuse for a whole canister of coffee to be completely empty. It takes a while to bring it down that much.

Besides the coffee issue, I’ve bought food from here which is up to standards and place is pretty clean and well kept. Periodically they run out of napkins. The main issue is lack of maintenance of the coffee bar hence lack of napkins and coffee. I’m assuming that this may be the case because no one specific employee is dedicated to that, so they all sit around until...

The service is always so slow and usually one person is trying to handle everything.. One particular incident I had in this place around 3 months ago, after waiting for 20 min in the line and asked for a coffee, the cashier mistakenly charged me for $5 and before I could object, she went on and placed the order on my student card. When I pointed out the error she’s just made, instead of reimbursing, she did an additional charge on my card this time for the coffee’s price! For the last 3 months, I am still waiting for my refund for $5. I visited the shop thrice, talked to the manager and the dining services manager at UTD but no luck! The only answer I got from UTD dining office is that they are still waiting for chartwells’ accountant to find the receipt since the incident was a while ago, even though I immediately started the process! I don’t care about the 5 bucks I know that I will not get back however the attitude during this process was merely rude and focused on stalling instead of resolving the issue. It has been a terrible experience so far and I wouldn’t suggest going Einstein Bros Bagels on UTD campus even just...