The Kozy Kup — Restaurant in Richland

I want to like this place.

When Ethos closed down on Keene, I was excited that a new coffee shop was opening up on my route to work.

Since Kozy Kup’s initial opening, I’ve stopped by here multiple times (more out of convenience, than anything else).

In general, the service/drinks/and interior setup (for studying purposes) are, at BEST, average.

On more than one occasion, my drink order has been wrong. Conversely, when my drink order is made correctly, the service is mediocre. Irrelative to everything else, the coffee is actually pretty good.

However, after my experience today, their “pretty good” coffee will not be enough of a reason to warrant a future stop. Let me explain…

This morning, I went through the drive-thru on my way to work. It was 6:30 AM on a Friday. There was 1 car ahead of me in the drive-thru line when I pulled up, and the driver had already begun placing his order with the barista, as I pulled in behind him (he was the only person in the car & ordered 1 drink).

I was short on time (NOT their fault, but it did make me more cognizant of the amount of time passing). As soon as I arrived to the window, I was ready to order-a hot, 8oz. almond milk latte w/cinnamon powder. The barista/cashier ran my card, gave me a clipboard to sign my receipt, and then left the window to make my order. I watched as she chit-chatted with her co-worker, whilst making my drink. Meanwhile, her co-worker was nonchalantly sipping on her coffee. Mind you, there is nothing necessarily wrong with these actions on a singular level. But, in the context of it being 6:30 AM in the morning, me being the only customer, & the snail pace of service, this was off-putting.

Eventually, the barista handed me my order (the entire process took 10 minutes from the time I pulled into the drive-thru, to the time I pulled away from the window).

It was super hot & she didn’t put a sleeve on it. I let it sit in my cup holder until I got to work and even as I walked into work (about 10 minutes later), the outside of the cup was so hot that it was uncomfortable for me to hold it on the sides.

When it finally cooled down, I took my first sip. And, what do you know?

The barista didn’t put any cinnamon powder in it. Just straight cinnamon sugar syrup. It was WAY too sweet for my liking & such a waste. I was already at work at this point, so there was no way I could turn around and go back. But, I did want to call and speak with someone about my experience.

Thus, I googled their location to try and find a phone # & couldn’t find one listed on their Google listing or website. Hence, this review.

Oh, not to mention, after I tipped a $1.00 on my hot EIGHT oz. latte, I spent just under $7.00 for the whole experience & a coffee that I couldn’t drink.

I hate to discourage people from supporting local, but I feel it is only fair & appropriate to share my honest feedback regarding the (more-frequent-than-not) subpar experiences I’ve had, here.

Overall, this place has so much potential-convenient location, extensive coffee list, “pretty” aesthetic interior design…

But, they MISS THE MARK- no online ordering, incorrect delivery of orders, slow service, & impractical layout...

Hey there! So I recently discovered this awesome coffee shop in Richland called The Kozy Kup, and let me tell you, it's a hidden gem! 😍🏞️

First things first, their coffee is absolutely amazing. I'm a bit of a coffee connoisseur, and I was blown away by the rich and flavorful brew they serve. Whether you're into a classic latte, a velvety cappuccino, or a bold espresso shot, The Kozy Kup has got you covered. They really know how to make a perfect cup of joe! ☕️✨

Now, let's talk about their homemade specialty blueberry croissants. Oh my goodness, they are to die for! 🥐🫐 The croissants are flaky, buttery, and filled with juicy blueberries that burst with flavor in every bite. It's like a little piece of heaven in your mouth. Trust me, you won't be able to resist having just one. They're addictive!

Aside from the delicious coffee and croissants, The Kozy Kup has such a cozy and inviting atmosphere. It's the kind of place where you can relax, catch up with friends, or even get some work done. The staff is super friendly and always ready to help you choose the perfect drink or pastry.

I also have to mention that they have a great selection of other pastries and treats too. From muffins to scones to cookies, they have something for everyone's sweet tooth. It's the perfect spot to satisfy your cravings and indulge in a little treat.

Overall, I can't recommend The Kozy Kup enough. If you're in Richland and looking for a coffee shop that serves top-notch coffee and mouthwatering homemade blueberry croissants, this is the place to go. Trust me, you won't be...

The coffee was a smidge better than Starbucks, except you couldn’t choose from but one option on drip roast. Second, refills don’t exist. For 50¢, Starbucks offers anyone a refill on any size and if you have a gold card (not hard to get) ALL refills are free while on the same visit (of regular drip coffee). Kozy makes you buy an entirely new coffee at full price and waste a perfectly good cup and plastic lid (one more thing to end up in the Great Pacific Garbage Patch). I am not a Starbucks fan, particularly for their political advocacy, but their regular drip coffee is a far better deal and I’m sure the Tri-Cities has better offerings than either Starbucks or Kozy, with more fair prices on basic coffee. Also, to insinuate I should tip for a cashier taking my order and handing it to me over the counter is very presumptuous. Blaming the settings of the Four Square system is disingenuous- they are programmed to the preference of merchants. If workers want more money, they should actually provide service past the counter. Otherwise, they can do the same work at McDonald’s and get the tip they deserve. Tips are for over-and-beyond, not for just doing their job at an overpriced cafe. My Keurig makes better coffee, costs