Catahoula Coffee Co — Restaurant in Richmond

EDIT 6/26/24: As a frequent customer of this establishment for over 10 years, it saddens me when a bad experience taints my perspective on them. My partner and I have always bought pound coffee bags from Catahoula and today was no different. In all my years of going there, we were always offered a free cup of coffee with each bag of coffee purchased. It’s actually one of the main incentives of going there rather than buying online or from a third party. For some reason today the cashier not only declined to offer me my free cup of coffee but also gave me attitude about asking for the second one (my partner was waiting in the car btw). I told her we’ve always been given two cups and I was under the impression that it was a cup of coffee per bag bought. She said that the other cashiers shouldn’t have done that. I’m sorry but I’ve never seen this woman before and suddenly she has the audacity to say that everyone else in my decade of patronage has been wrong? Well I guess I don’t see a point to making the special trip here if the experience is so unpleasant.

Been going to Catahoula for years, I always recommend their coffee to friends too. Highly recommend Lola or...

I started coming in here last year on a whim. I’ve been drinking coffee for over 50 years. I was a die-hard Peets fan for years. Note that I said “was”. From my first cup, I found like I had rediscovered coffee. This is by far the best coffee in the SF Bay Area. Their daily coffee is rich, earthy, woody, and nutty. Complex. Doesn’t taste like burnt dirt like Starbucks does. It is now the only coffee I buy to keep at home. I am particular fond of their Lola blend, ground for pour-over cone drip. The staff is so polite, always with a smile. Their location is not in the best place in the world, but their coffee is so good that it is changing the face of the community. I’ve gone in there and seen retired people, hipsters, families with kids, police officers (THEY DON’T DISCRIMINATE AGAINST THE BLUE UNIFORM! THANK YOU), gangsters, blue collar, white collar all putting their differences aside to share in the treat that...

The people are not polite at all. The barista ask me to abandoned the place after my order was ready. I have my mask on and I was just sending an email from my iPhone there were no more customers inside the store so the 6 feet distance was not an issue. I was not even using their wifi connection. I explain her I was about to leave but just finishing an email and she told me again that I was not supposed to stay in the place. Of course I let her know I will leave ASAP I finished my email and also I remember her that I was not even eating at the location and that I had my mask on. The team make you feel like a homeless more than a customer. So nop! No more money for Catahoula! They need to elevate their customer service to match their...