Great Wall — Restaurant in Richmond

The food was better when they were in the small plaza by the pawn shop. Now that they are a buffet their food quality is absolutely FOUL 🤢🤮 The chicken was nasty, the rice was nasty and cheap, the fish was old smelled disgusting and my son tasted it and said "mom something isn't right with this fish" so I tried it and it was slimy and disgusting! Their food selection was very small and all of it was gross. Their "coconut chicken" didn't even taste like coconut, it tasted like slimy mystery meat they call chicken rolled in mayonnaise, YUCK! Their crab Rangoon was the only half way decent item and that's because you have to fry it! If you are looking for a buffet don't waste your time or money coming here!

I personally miss when the restaurant was in the plaza by EZ Pawn cause their food was better quality. Now it's absolutely FOUL, disgusting, gross, slimy, just overall nasty!

My whole family threw up when we got home. I personally couldn't wait till we got home to throw up. I had to pull over at a gas station and throw up! I hope I don't get food poisoning but won't be surprised if I do! If I do get food poisoning I will be updating my review or leaving another review letting everyone know! It's not fair to spend $15.99 per adult, plus paying for kids for everyone to get sick! I rather drive and hour and a half out to Ohio to the Twin Dragon where their food is better. I'm so turned off to Chinese food after this experience. Especially after walking outside to go to my car after eating. I saw the workers have their kids helping which is against the law and honestly disgusting. I saw kids 10 years and younger helping. Which the kids helping isn't the issue if the food was good. But the food was nasty so I figured I'd throw all the information in there that I could for people who are thinking of giving this buffet a go, Don't GO! IT WILL...

They will give you the wrong food & even short your order, but if you bring it to their attention, (even with kindness and understanding because mistakes get made) they would rather argue with you than help you. It's a real disappointment & shame because I love supporting local restaurants & have been a long time customer for the last 8 years. After receiving the wrong chicken that was ordered, I gave them a call explaining the mix up & was told to come back, which I thought was to be given the correct chicken. We ordered Orange chicken & received general tso's. I know because we've order so much over the years. When I got there they hadn't made or corrected my order & the lady working argued with me & told me they are the same. If they're the "same" then why are they listed as separate items on the menu? It's the same lady that always wants to argue instead of listen if there's something that isn't right. All I wanted was what I ordered & was really shocked to be told to come back & still not receive the right chicken. Worst customer service in a restaurant I've ever received, & I was a sever & bartender for years. I can't ever imagine treating a customer like this over food, especially when it's such...

Normally I try to find SOMETHING good to say about anyplace I've been. Sadly, this time, I can not. The moment we walked in the door, two people pushed by us in a hurry to leave. Seconds later we began to understand. There are signs hanging up behind the register that advertise discounts to college students. This was a false statement. Everything is self serve, which is totally acceptable at a buffet. However, that not only meant getting your own food, but finding a place to sit, getting your own drink refills, finding your own eating utensils (that's right, we had to search for silverware). The food was either under cooked or singed. I had three different items that looked nothing alike yet tasted exactly the same. To top it all off, they actually ask you to leave the tip before you dine. First time time in my adult life, I didn't leave a tip. I sincerely hope this helps others. Btw the person who recommended this establishment was in the party and said it was the same way the last time they were there. When asked why they suggested we go there, their response was ' I was hoping it'd be...