KFC — Restaurant in Richmond

If I could give it zero stars I would. I went to get food to feed my family of 5 and brought it home and passed it out. We got the 12 piece classic and all the legs provided had no meat on them, there were no thighs in the box the wings were all bone and breading. It was terrible. And to top it off the biscuits were like hockey pucks. The chicken was really hard and dry like itd been sitting in the warmer for far too long. We live in centerville so we called and complained and the person on the other side of the phone was very rude and told me that the chicken had just come up and he doesn't know about it being dry. He told us we could bring it back and get a refund but that was all they could do. I spent $40 on a meal that none of my family could really eat and driving back into town at 10pm is just not an option. I know the taco bell side is not so bad at all, but there is seldom kind service going there. But I definitely would not recommend the KFC there to my worst enemy. I hope this review finds the right person because I've never had poorer service or...

Chicken wasn't done! Update they are improving a lot quicker than I thought was possible. The Eastside location is still in need of better management. Some staff members were really rude. All I did was mentioned quietly to the person in charge what the problem was, so I can show a little respect for the manager. I went several more times that's when some staff members were being rude not all members but a few. The west side was a complete opposite of the east side location. The west side location was clean nice, respectful staff. The manger shows respect as the situation warrants a different outcome. But that's to be expected. I really enjoy going...

Awful!!!! Just want to thank KFC Taco Bell last night for my uncooked chicken strips, the mold in my mac n cheese, the biscuit that was so uncooked that when you pulled it apart it was all dough, and last but not least taking advantage of me when I came through the drive through. I went and asked KINDLY for my money back for 1 chicken strip basket, meanwhile I watched the employees laughing behind the window. The man came to the window and told me he could only give me money back for 1 chicken strip, 1 mac n cheese, and 1 roll…. AND THEN PROCEEDED to hand me $2 back. How does that add up??? Ridiculous and so disrespectful. I feel so taken...