Happy Family — Restaurant in Richmond

We’ve ordered from Happy Family about five times. The food is good quality, fresh and warm. I’ve had one order done incorrectly and the delivery driver called me “baby”, which I thought was unprofessional and insulting, but I ignored those issues since the food was overall fine. However, we just ordered a meal that was delivered by a very dazed driver (the same guy that called me baby) and as soon as he left, we got a swift smell of weed. Then I smelled the bag and smelled so badly of weed!! I called Happy Family to let them know of the situation but whoever answered the phone was rude and uncaring. I told her I was nervous to open the bag because I didn’t want my apartment to smell anymore like weed and all she said was that the food is “fine”. As if that was the problem and she can’t even guarantee that. I told her, they need to figure something out because I’ve had problems with this driver in the past and now he made my apartment smell like weed. She said she’ll tell the manager but I did not get an apology or any sense of understanding. This is the absolute last time we’ll order for...

Places an order at 2:36 by 3:37 I called to see where my order was the driver got here by 4 now when I googled the restaurant was only 7 minutes away. So I ignore that fact get the food it feels warm buy the delivery driver is constantly saying thank you so I don't get a chance to really inspect my food. I asked why did he keep thanking me he said and I quote "Thank you so much for your business we don't get a lot of business we're about to shut down the restaurant because we don't get any business" at that point I'm wondering if my food will even be good. As soon as I handed him the mineyminey he asks can I keep the change. Now I have no problem tipping but you didn't even bother to try and give me my change back dude so I told him just keep it because obviously you need the $6 more then me. After opening the food I was disappointed by the look of it. I got the shrimp and broccoli lunch combo there was LITERALLY 4 shrimp and a bunch of broccoli and ALOT OF RICE. Like where is the shrimp in this shrimp and broccoli. The food is good but not good enough to where I would...

Very disrespectful and poor customer service!! I had order my food to be delivered and no contact delivery. Well I received a call from some lady working at the restaurant telling me my order is outside and I need to grab it cause they won't deliver to my door I asked the lady why when I placed the order I asked for no contact delivery and to leave at the front door she said well.i can cancel your order I informed the lady on the phone again I had surgery can't walk far and if they could drop it at my door and if not then meet me half way her response was I can cancel your order or you can come get it. I manage to get half way to the lady to get my order and watch her sit my order on top of a neighbors car and drive off. I will not support this business again will be taking my business else where . If this business choose to limit there way of no contact delivery then they need to announce that or not charge for a delivery service that they...