The Playbook Sports Bar + Grill — Restaurant in Richmond

The Playbook had potential, but the experience was frustrating overall. Live music and crowd energy were definitely the highlights – the band was fantastic and really kept the mood up. That’s where the good news ends. The service? Honestly, one of the worst I have experienced in a long time. We expected a wait to be seated, which was fine. But once we were in, it took 30 minutes just to get water, another long wait to place our order, and then 40+ minutes for basic food that was… fine at best – nothing special.

No one checked on us the entire time, so we had to keep walking to the bar just to ask questions or get basic things. Then came the bill – which had alcohol charges we never ordered. If we hadn’t checked closely, we would’ve been charged over $100 extra instead of $50.

Even getting the corrected bill and paying took another full hour of back-and-forth. We ended up stuck there for almost 3 hours for one meal. If it weren’t for the great live band, I would’ve left way more annoyed.

In short: entertainment was top-tier, but the service was unacceptable and the food was forgettable. Definitely not in a...

Came here on a Saturday, which was the first day of college football season so my husband could watch football at the "sports" bar and I could check out the slots. The sports bar wasn't open, when we asked they said just go to the regular bar. When we asked about getting the Virginia Tech or Maryland games on the tvs at the bar, and the bar tender said she wasn't allowed to change the channels. MTV was on one tv and baseball was on two others. We just left, they clearly are not a sports bar....or helpful at...

Worst Sports bar I've ever been in.. its a joke. They claim they are "understaffed" but there is ample employees but they all seem confused of how to do their job. You can hear a game on the loud speakers but it's not playing on any of the 15 tvs. Would not even waste my money. The rosies little burger joint is...