Hardee’s — Restaurant in Richmond

At approximately 6:30 pm, on my to Hardees Drive Thru, I ordered a number 5 meal, and a med coke. I asked for a military discount. The DT cashier, asked the manager to complete the order. The manger completed the order and apparently got upset because he mistakenly gave me a wrong discount. He told me it was $10 even, which is what I thought I paid. His next words to me was "this will never happen again" in a matter of fact tone. He did not explain what I was charged or paid. He accused me of raising my voice, which i did not. I did ask a question to seek clarity because I was confused. At this point I was more confused by tone he was using regarding an apparent mistake that he made. I responded "sir I am not raising my voice" I am just trying to ask a question. He responds with "you want to pay more". At this point I still don't know what I paid, just that I received a bigger discount than I should have. Again just seeking clarity he was upset that I was asking a question. I left the drive thru confused about what just occurred. I returned about 5 minutes later to get my receipt so I know what I paid for the meal. After asking for the receipt, I told him that I never raised my voice and he insisted that I did and said he already called his owner. Again I said Sir I did not raise my voice and I was was just trying to understand what I paid. He gave me the receipt and was showing me what I paid. I acknowledged that I received a discount that was larger than I should have, but said I never raised my voice in the drive thru. He insisted that I did and that he was not putting up with that. At that point, I did become upset, if i was mature enough to come back in that in a calm manner to get a receipt, he could at the minimum said something to the effect of sorry if I took your tone the wrong way, no, it was just an insistent that I raised my voice to him. At that point I did raise my voice and cussed at him because I became very upset. It is very apparent to me now that this manager, Vernon, was mad at his own mistake and took it out on me. I would like someone to review the drive thru recording and show me when I raised my voice. I also want you to view his tone regarding "this never happening again". Please view the recording of both these incidents. I would like someone to contact me about what my perceived behavior (voice raising) during that encounter. Also review the customer service of a manager who made a mistake and the way he verbalized that to the customer. I will apologize for my last reaction, that in my opinion was provoked by a very unprofessional manager.

Store Number 150953 Richmond 2 Order...

I decided to go here for convenience only. I stopped going two years ago. Today's decision to try again, was a bad decision. I ordered a pork bar b que sandwich ! Eight and change ??? What a joke, this should be illegal and probably is ! This wasn't a bar b que anything ! It was a cheeseburger with a teaspoon of pork meat with bar b que sauce ! Don't fall for it ! I will say this though ! The young white male with dark curly hair, clean shave, very young guy ? Was very nice and professional ! But f Hardee's ! They have gone to hell like every other fast food out there. This is a generational problem. And that bled into corporate offices ! This generation has totally destroyed America. I went to McDonald's a couple of months ago. Ordered one thing ! A kids meal ! The cashier was 35 maybe and should know better. But, she didn't make me a drink with it. Had to wait for that, after she hands me the kids meal box ! Opened !!!!!!!!!!! That's right wide open. To lazy to fold the keeper . Luckily a bird didn't poop in it. No napkins no straw, no ketchup ! Nobody else was in line behind me ! This is why I rarely do fast food anymore ! We as a society are doomed. Thanks to our young people today ! When you can't function and do fast food ? Don't expect anything better ! You don't...

I can't say enough about this location, I visit there often due to being close to my parents house. I stopped in on 03/23/24 around 6pm and went inside to order and immediately see staff wiping and cleaning which the inside was spotless needless to say, I was greeted by the manager and he took my order and said it would be a few minutes and I had no problem with this at all so as I waited I watched the staff perform there duty's in a very professional way and these days thats a rare thing to see. So after receiving my food I ask to speak to the manager cause I wanted him to know that I appreciated there service and work they do cause God knows they don't hear that much these days! The manager ask me not to mention his name on here but instead recognize the workers and I hate that I forgot the young man's name and the young lady's name but should you guys see this post you know who you are and thanks again for a great...