Subway — Restaurant in Richmond

On two separate visits, my husband and I both had negative encounters with the same employee. She was very difficult to understand due to a language barrier, and when we politely asked her to repeat herself, she became visibly irritated and rude. In my case, I had placed the order online, yet she kept asking questions I couldn’t make sense of. Her tone and facial expressions made it clear she was frustrated with me—even though I was the one trying to be patient and respectful.

My husband had a similar issue. She asked him a question about his sandwich, and when he couldn’t understand what she was saying, she got so rude she nearly yelled at him.

I even reached out to corporate afterward, but never received a response—which just adds to the disappointment. We’ve since decided not to return. Communication is key in any customer-facing job, and unfortunately, that was completely...

I've been going here for almost all of my adult life. I don't know what has changed recently, but the staff they have hired now barely speaks any English at all and when you try to help them understand all you get is glared at by the one member of staff who does seem to understand but doesn't step in to help you. Even when they say they do understand, they don't. When you speak up that they have missed an ingredient, you get ignored and they pack up the sandwich. $20+tip for two sandwiches is crazy! Hopefully next time they have more staff schedule to help those who aren't fluent in English help their customers. The ones who were nice but didn't understand were trying and they were the ones I gave the 20% tip to. But I could have done without the "go to hell" looks from one of the staff as I was struggling to make them understand the...

Normally, I really like Subway. However, they fired all the people that actually listened and hired a bunch of rude, vindictive people that don't listen and put things on your sandwich you didn't want or ask for when you aren't looking. Pay $35 for 3 sandwiches and they put 3 slices of roast beef on one and PILE the others with rotisserie chicken. The roast beef had HUGE gaps in the spinach placement and the sweet onion was put on by the tablespoon full, all along the sandwich. The entire time I was ordering, the employees were overtalking me to each other in another language and shooting me hateful looks if I said anything or asked for an alteration to my sandwich. And the only one that actually spoke English was an older woman who was standing to the side laughing about how little meat he had placed without actually telling...