KFC — Restaurant in Richmond

Update: Once again I get played. I thought they truly can't run out of FRESH poked Extra Crispy EVERY day. But they did. At 7pm when they are open until 10pm. Cook more. You have the demand for more as you always run out. Please to the franchise owner let you employees have the option to order food so they don't run out. Plus it must suck to have to tell people this EVERY DAY. Don't be that owner that doesn't care about their employees or customers.

This location runs out of extra crispy daily. Not sure if they are short of staff or chicken..

Yet it happens 2 or 3 times when I try to order. If the regional would support the location and provide enough extra crispy to stop them from running out. Which happens a lot....

I know the supply chain is broken but come on. 5 pm on a Monday and you run out of...

One would think that a person that works in a chicken fast food restaurant can count the pieces of chicken that they put in the box, but that IS NOT ALWAYS THE CASE! I don't know what the issue was, but I ordered a 3 piece, but when I got home, only two pieces were in the box! Talk about frustrated! Had to go back out in the cold (1st day of winter & it WAS chilly out!). I went back to the drive thru window, the young woman who originally took my order came to the window.. I told her that I was a piece of chicken short. I also asked if they could throw in a extra piece of chicken or a biscuit for my troubles. Nope! She gave me a free cookie... That's just not the same lol. But the person boxing the chicken needs to get...

I usually don’t share feedbacks unless it’s imperative . I’ve patronized several KFC’s I past 20 yrs ( Henrico east end, short pump….and now Azalea Ave). I would occasionally order the chicken pot pie perhaps once a year ( just wasn’t made right ). Until Azalea and Brook rd location. I asked a male employee who works there… who makes the chicken pot pies ?, His response was it’s an older lady. Sooo…. Ma’am I’d like to thank you for a job well done. I’ve been ordering the pot pie weekly. It’s made the way it should be… meat to vegetables to sauce ratio. It shows your dedication to your job and a love for your customers....