Papa Johns Pizza — Restaurant in Richmond

I usually love this place, but I had a sad experience.

I had spent about $50 on food there, picked it up and struggled carrying it because it was five boxes stacked up, not having a bag or anything to carry it in. I got almost to my car and my wings fell off the top and onto the ground. I went back in there and had to pay $10 for a new order of wings.

I understand I am at fault. I dropped them, not the workers. But where I manage at, we replace food people drop as a common courtesy because they are already valued customers who spent their time and money at our location. I know how sad it is to just pay for food then drop it. I was already having a bad night so this just put me in tears as it was the straw that broke the camel’s back. A common courtesy would’ve made me feel happier and value the restaurant even more.

Paying $10 to replace it was a smack in the face. Maybe Papa John’s should value customer satisfaction over money and they would keep more customers. Now I don’t really wanna go back because of the negative emotions occurring.

Like I said, it wasn’t the workers’ fault. I just wish they could’ve replaced them and saved me $10 that I already felt guilty spending. Maybe I’m coming off as a Karen wanting free food, but it’s...

I ordered a large order and followed my order on the app. I noticed that it was marked that my order had been delivered with a random picture of my order sitting in front of an unknown door. When I called about my order, I was told that they had outsourced my order to Door Dash and was told that they would remake my order, i offered to come and pick up my order. When my husband went to pick up our order, I noticed when he arrived home that my order was incomplete. I called back for the second time, speaking again to Manager Jeremy. He asked if he could apply my missing item to my next order, and I said no. On top of the fact that I paid a $12 tip to my delivery driver, I didn't feel like I should need to wait to be compensated. I also requested the return of my tip since I ended up picking up my own order. I only had $11 returned to my card a few days later. I was never offered anything as an apology, and it will be a long time before I order from Richmond Papa...

I had food delivered since it's a hassle to take a newborn out. The cinnamon rolls looked like they had been eaten off of...part was missing and tin foil was bent. I called about it, and they told me I would have to show them the cinnamon rolls and they would make another. So I drove all the way down there with a newborn. I waited 5-6 minutes while a new one cooked. The guys in the back were not wearing gloves while handling food. I took the cinnamon rolls and left. So basically paid a $5.00 delivery fee and a $5.00 delivery tip and had to go out of my way with a newborn to go to their store. $10 paid for nothing but a hassle. I think the delivery driver took a bite out of the cinnamon rolls on the way. I will not be a returning customer. It's unsanitary. Partially eaten cinnamon rolls plus the no gloves when touching food. I wanted to post a pic, but...