Ruang Tong Thai Cuisine — Restaurant in Richmond

So I have been to this place twice and both times have been terrible and with the same staff member, Paul. My first interaction with this restaurant was about two weeks ago. I placed my order at 5 PM on a Friday afternoon and was told about a 40 minute wait time. I arrive there at 5:40 PM and was then told that it would be a 20 minute additional wait as they "just confirmed my order." When I show them the confirmation that I received at 5pm “, Paul blew me off and then said actually it would be 30 minutes. I told him if they have not made my food yet then I would just like to cancel it and they said fine.

Fast forward to today I once again I'm craving Thai food and I place an order here to give them a try. I order about an hour before I was planning to pick it up. On the website I place my order and my total including tax is 39. When I arrive at the restaurant my bill is five dollars higher. This seems strange to me but I was in a rush and couldn't find my receipt immediately on my phone. When I finally get a chance to look at my receipt I realized the discrepancy so I contact the restaurant inquiring about this. The server tells me that the price on the website is different as they use "more expensive ingredients now." Mind you everything I ordered was just chicken, I didn't upgrade to anything, no special request, so I wasn't sure what he was talking about. I once again reiterated well the price on the website is wrong. So I asked Paul to give me an itemize list and he reports that it is "just five dollars." But what was more upsetting was the principle of it. I left it alone but I do want to warn you to just double check your receipt that you were quoted as well as what they have you pay in the restaurant. Because no matter how you looked at it even with taxes there is no reason why there should be such a large discrepancy. Which makes me wonder if they are doing this to everyone then it seems pretty fraudulent.

In regards to food it was pretty mediocre. The portion sizes were smaller than I am used to. The one good thing was the dumplings were good but that was about it. Save yourself the hassle and just go to Siam Paragon Thai...

After five years of consistent patronage, it brings me no pleasure to report a significant decline in the quality and service at Ruang Tong over the past year, culminating in a truly disappointing experience that has led us to conclude our visits. While minor inconveniences such as inconsistent phone service, inaccurate operating hours, and unreliable online ordering were occasionally frustrating over the years, the consistently excellent food had always been a redeeming factor. Sadly, our recent order revealed a concerning drop in standards across the board. Despite a noticeable price increase, our order took twice the quoted time to prepare. Upon arriving home, the disappointment deepened considerably. The Pad Thai was a far cry from its former glory – the noodles were mushy, overcooked, and inexplicably dry. However, the most alarming issue was the "Crying Tiger" dish. The steak emitted a putrid odor and proved to be gristly and entirely inedible. Upon calling to politely bring this to Ruang Tong's attention, the initial response was bewildering. I was met with repeated denials that they even offered the "Crying Tiger" that evening. It was only after reading the order directly from my receipt, purchased a mere fifteen minutes prior, that they finally acknowledged the sale. The resolution offered was for me to drive back to the restaurant. Given the distance and the already subpar experience, I declined and simply suggested they investigate the condition of their meat. Their reaction was dishearteningly indifferent. It is with genuine regret that we must bid farewell to Ruang Tong. The significant drop in food quality, coupled with the dismissive handling of a serious issue, leaves us with no...

Unfortunately, as good as the food is, I cannot recommend anyone order takeout from this restaurant. My recent attempt to order from this restaurant failed, and I observed the employee of the restaurant responsible for take-out orders continuously mismanage the takeout orders. In my case, I had placed my order at 6:28pm, with an anticipated completion time of 7:10pm. When I arrived at 7:15, I was told it was not submitted to them by your app. At 7:18pm, when I talked to him, I noticed my name and order were up on a laptop behind him, and pointed it out to him. He claimed that it had just arrived, and told me that he was putting it in the kitchen and that it would be ready in 30 minutes. I waited for 40 minutes, and they attempted to hand me someone else's order. It was then that I discovered that he had put a different order into the kitchen, and not mine. While waiting, I also observed other customers were having similar issues. Another time I had ordered from here, I had a similar experience of a mixup and had to wait while they put in my order after...