Ulta Beauty — Local services in Pinole

I would have to say that I'm am truly divided on this location there are a few girls that work there that are truly amazing and extremely helpful! I would have to say there are two specific girls there that are beyond great and very professional one works in the Salon and has braids and is moving to Vegas and I'm sad to see her go, very talented !!!! The other girl worked at Sephora and I know she was there for a while, one day I walked into Ulta and saw her there I had to almost take a second to look around to make sure I hadn't subconciously driven all the way to Emeryville lol! Now usually a manager is the one who usually sets an example of excellence and professionalism and while I assume that they have more then one manager I want to make it clear I am speaking about only one since I only had interacted with her, one day I had to return an item that I had purchased about two months prior, I had bought ALOT of things on different trips around that time but I had lost my receipt. What many people don't know and she ASSUMED I didn't know was that if you are a member of the ULTA rewards club and its free to join and I highly do recommend it because in cases like that they can actually find your items through that card if you don't have your receipt. I explained my situation and her first response was "well you don't have your receipt, so there isn't anything that we can do", which made me upset because I know that wasn't true. So I asked if she could look it up through my rewards card. She then made a face of annoyance and sighed and proceeded to "look it up" took about two minutes and said she couldn't find it and there wasn't anything she could do. I then explained that I did many trip that if she could look into a different date and she said that no she looked through all of them. -_- Which I know was a lie because I worked for ULTA at a different location and quit at the time of my shopping spree I was really upset at her lack of professionalism and making a customer feel uncomfortable about asking for a service. I ended up going to the ULTA in Emeryville and they took the time to find it and help me out so I was able to return the item. She should look toward her team because what she lacks in professionalism her team...

I’m in the customer service industry and I’m also a nail tech and esthetician. Let’s start there. I have come into this store multiple times in the past couple of months. The people at the checkout counter are always gracious and helpful. However, I can’t say the same for the people on the floor. Each time I have come here in the past couple of months, the same female employees congregate at the makeup counter in the front of the store. They are so engrossed in their personal conversations about abusive relationships, to the places to get the best cheeseburgers, never missing a beat in their convos, and NEVER looking around to see customers needing assistance or asking if they need any help. Why is that question only asked at the checkout counter? Why do the on the floor employers think work is a counseling session / hang out?! Their job is to help customers and generate sales.

The one time I came here 2 yrs ago, that employee was so helpful, I left a raving review and spent $300+ in products. Read the room ladies. Ulta is not paying you to hang out. Ulta, train your employees to work, help customers, know products, give recommendations, to generate more sales.

The ONLY reason I come here is out of convenience as it’s close to home. I’m over thinking I’d get any assistance from anyone except those at the checkout counter. Why must your customers hunt an employee down and interrupt their personal conversations to make a simple sale?!

Ulta, revamp your customer service training STAT, and have a manager on the floor monitoring the floor. This is horrible customer service. I guess I know where to come if I want a counseling session on abusive relationships and guidance on food. Just go straight to the makes up counter to get a 2 for 1, makeup application while in a free counseling session. Outside of that, buyers beware, you’re on your own to find products let alone any help on the floor. Wake up Ulta Pinole!! Elevate the customer...

If i could give it a negative I most defenitly would. I went in there today Thursday May 19 around 5pm with my sister and cousin to look for some specific products we needed and had a horrible experience. My sisters purse beeped on our way inside the store and the cashier said it was fine. While inside we decided to use the restroom and there was sensors we had to go through as well and they also beeped when my sister went in. Immediately the employees came rushing and my sister showed her the purse and explained that it beeped when we first entered the store. She said it was fine and proceeded to the restroom. On our way out to continue our shopping we had 2 men behind us the rest of the time. We obviously noticed them and who they were because they were speaking amongst them like we couldn't hear them even though they were directly behind us. They were planning how they were going to confront us outside and check us. We decided to leave everything because we felt uncomfortable about the situation. As we were walking outside we were immediately stopped and our purses checked. They did not make it discreet or proffesional at all. Everything and everyone immediately stopped and the attention was to us. This is so emberassing for us. Nobody deserves to be treated that way. They also had really bad comments towards us. They poured everything out of our purses and told us they were looking for makeup pallets. One of them made a comment saying, " you must love that purse so much that you carry it around." That was the most ridiculous comment I have ever heard. We did not deserve to be treated this way and all in front of what looked to us like the manager. They not only lost our business but our respect. This was my first and last time ever to visit...