Staples — Local services in Pinole

I went to the store in Pinole CA last Thursday 6/8/23 and was not happy with an employee there who was helping me at the printing dept. He had a terrible and I mean TERRIBLE attitude and customer service. When asking questions, he would barely respond let alone explain their services to me. Not only was he rude to me, but when I was done and went to line up to pay for the items I wanted to purchase, customers including myself can hear him being confrontational and argumentative with the other employees. He was talking down to his fellow coworkers and was so loud it was obvious he did not care who could hear everything he was raging about. It was unbelievable how he was freely speaking down about Staples and how bad it is to work there. I never EVER had a problem at this store location as I am a returning customer and always received 5 star service. So it is sad that this one employee is making a bad name for the company. I have never been treated with such rudeness by an Employee when shopping at a store! I would’ve given this review 0 stars but had to at least give 1 star in order to write a review. DO NOT GO TO THIS STORE, if you do, beware of this employee! I don’t remember his full name but i know his name started with the letters ELON. All in all, I will not be returning...

The Pinole California Staples has extremely poor customer service and lack of respect for individuals needing assistance. Today, I was in the copy center and was requesting help from an employee by the name of Yamina El-Amin. This employee was on her cell phone, while communicating with me. Yamina showed no concern, loyalty, helpfulness nor consideration for assisting me through the process of downloading a document and emailing it to staples to print. Yamina refused to get off her cell phone while attempting to work with me and other customers. Shame on her behavior! Needless to say, her attitude and prospective on the situation was unacceptable. Customers should not have to be subjected to negative employee’s like Yamina. My plans are to report her behavior to Staples Corporate Office. By reporting Yamina El-Amin I’m hopeful that Corporate office will retrain her on the proper interaction one should have when interacting with customers. Yamina behavior was unacceptable and Ms. El-Amin should definitely undergo consequences for her behavior. I reported Yamina El-Amin inappropriate cell phone usage to Domond Williams (a manger at Staple) however, he showed absolutely no...

I am writing to express my dissatisfaction with a recent experience at your Staples location in Pinole. I returned an Amazon item at this store expecting it to be sent back promptly. However, I later found out that the item was not sent back to Amazon.

Upon calling the store, the supervisor on duty not only made excuses for this oversight but also showed a lack of empathy regarding the inconvenience caused. I had to drive back to the store to scan a barcode, which was an unnecessary hassle.

To make matters worse, when I expressed my desire to speak with the supervisor in person to resolve the issue, I was told that he would not be available, leaving me feeling unsatisfied with the service provided.

I am disappointed with the handling of my situation and the apparent lack of customer care training among the supervisory staff. This experience has left me reluctant to use your services in the future.

I would appreciate it if you could address this issue and ensure better training and customer service at...