July 13 my birthday dinner with my family, party of 6. Our waitress was PERFECT but after we requested to see the manager for a kitchen era, it turned into a night I'll never forget. (NOT IN A GOOD WAY) My sister and I ordered medium well tenderloin tips, my order seemed to be fine but her order was a little pinker than what she wanted. The manager comes to the head of our table, we direct them to her, and instead of him listening to her complaint, he made sure to tell her, "that's the way we cook it here". As she continued to explain the condition of the cream spinach, spoon not even denting the cheese, he states, " you know that's cheese right".Her reply, " I know what cheese looks like I'm not illeterate." She passes the manager her plate and says, I'm nit looking for anything free I'd just like to enjoy my food the way I ordered it". He brings tenderloins out prepared to go, opens box and says," I made sure they were done for you". They were well done, I assume bc at this point my sister is LIVID! I'm in tears bc she angry and tells him he can take it back and she's not paying for it. It tosses it back on the table and says he's not taking it back and she's going to pay for it. I asked our waitress was this the owner she said yes. I was in shock. He told my sister she was rude and just walked away from the table. By now I'm in tears just scurrying to leave. Our family paid the waitress bought my cake from the refrigerator and presented it to me. I was in tears and just couldn't believe how my night had just got turned upside down. Crab cakes , tenderloin, stuffed shrimp, and wait staff were GREAT. Management was HORRIBLE. I ended my night feeling insulted and humiliated. To keep down confusion we paid for a full meal left on the table after being insulted by the owner. I patronize and support local and have patronized Shapley's several times and have never received service like this. Birthday dinner ruined by the owner thanks. Even on your worst day the customer is always right we were far from rude and disrespectful.