Alberto's Mexican Food — Restaurant in Riverside

My Husband and I have always come to this Albertos I don't know the womens names who always served us but they were so nice every visit a little while back We came to Alberto's as we always did and there was a male inside who we went to order from We had never seen him before We wanted to get our usual sides of rice and tortillas and carne asada fries and my husband always got a lot of green sauce for us. this place has always been reasonably priced even if it was expensive it was worth it because the amount of food you got This gentleman wasn't giving the best customer service and he gave us the smaller sizes when we ordered our food he told us it was the only size that they had and we said they used to have bigger containers and he said no they did not but that's not true because we always got the bigger containers something that you would go into a Mexican store and get the big you know containers but he said that They didn't have that size at this location but this was the location we always went to We bought the food we let it go didn't really argue We also left without as much green sauce as we normally got he handed us a couple of containers and said we could fill them up and take them with us but that's all he could give although we were kind of upset we left didn't leave a bad review been a while since we've gone again we went I think a month ago and the women were there again and we got the same portion size we always got from them and we were happy we're like oh thank God cuz we thought that guy was taking over the restaurant Tonight we went around 9:00 and we got four sides of rice two sides of beans four sides of tortillas We asked for their biggest size and he said you mean half pint and he kept repeating it over and over to the point that we couldn't really argue it so we said okay yeah when I tell you the difference in the sizing of what those women gave us and what he gave us I think you're going to be shocked I don't believe this Alberto's is worth going to if he's working if the women are there you'll get decent sizes if he's there you're not going to get good sizing We paid $4.25 for a little small half a pint of rice for each container and I'll add pictures I don't recommend going to this Alberto's go anywhere else but not...

Today I had one of the worst experiences in getting food with an online order because I don't speak English or Spanish fluently but I know how to make myself understood when I order online and I go to the restaurant to pick it up (I really try to speak clearly and apologize for my little vocabulary and even try to ask to speak in Spanish in the hope of understanding me and making me understand ) but in the last case I say that I will go to the next window to show my cell phone with my order in English and the person will see what I'm trying to say , but today the person insisted on something several times in the service at the drive thru where I explained that it was pickup the name of how I made the order and which application I used but I couldn't make myself understood so I moved on after a few minutes I waited to be answered at the next window and even there I continued informing the name of my order and I received the same insistence on something I did not understand and I showed my cell phone she did not want to look she insisted on repeating and I was saying that I didn't understand (I really felt really bad in that situation) then for some reason and many minutes later I asked with a very limited vocabulary more than in the absence of it I use Google translator which I didn't have the opportunity on that occasion due to insistence and tone of insistence of the person who answered me I said what was in the order she listened and gave me the bag with the order that was already closed and ready next to the window. I really don't understand why I had to go through such a bad situation to get something so simple (I really try to be cordial and kind and I hope people are like that too more if they're not neutral but never rude) I'm sorry if anyone else has gone through this. I wouldn't want to go through that again when I place...

The only reason I return to this location every once in a while is because I like the quesadillas and the little lady that works during lunchtime. She always remembers me, and I go 6+ months in between visits sometimes. The quesadilla is a great deal at 4.75, packed full of cheese and is always piping hot. I cannot say the same for their enchiladas. Every single time I've ordered enchiladas, the cheese inside is cold. The sauce isn't even really hot either. Knowing this, for dinner tonight I asked nicely when ordering if they could please cook it longer to fully melt the cheese inside. She asked if I wanted them to microwave it because all they do is pour the sauce on top. I said whatever you gotta do to melt the cheese please. My home is 1 mile away. I unpacked the food. Quesadilla- hot and tasty like usual. Enchiladas- COLD. Sucks because I even agreed to them putting it in the microwave (which doesn't sound very professional. She could have just said okay we'll heat it more). It's not half melted, it's like completely not melted cheese. If I need a quick quesadilla during the lunch time, I'll return. Anything else at any other time, I'll drive further for...