Baskin-Robbins — Restaurant in Riverside

Update 2: I honestly forgot about updating this. There wasn’t much of an experience. I picked up the cake, wasn’t given any issues. I asked to make sure everything was right and they said it was. It was a quick and smooth progress. The only bad thing was that I didn’t like the taste of the cake. The ice cream was good though!

Update: I was reached out to and they were willing to remake it for a birthday I have coming up. I will not be updating my review until after I get the cake because I’m not sure how that experience will be. Mahmud definitely gave me a better experience than the manager ever gave me.

Please be aware that if they messed up on the order, this location does not offer refunds.

I will say the experience going in and placing the order was fine. I ordered a custom cake with Oreo cookies n cream ice cream and a confetti cake to be ready for the next day. I did this combination because it was the perfect for having a little bit of chocolate in case someone didn't want the sweetness of confetti cake . It was the day of the party so I rushed to pick it up, put it in the freezer then went on to do other things. We brought out the cake to be cut around 10:35pm and it's the wrong flavor cake. The person the birthday was for doesn't like chocolate cake and can't have too much because it makes her feel sick. I panicked and thought accidentally told them the wrong flavor but my order form said confetti. I felt so embarrassed because the birthday girl had told me what kind of cake she hope she gets and this was my surprise for them. Unfortunately, I did have to serve the cake to the guests because I had no other cake/pastry and it was too late to try to find another cake. I forgot to take a picture but I did have plates where some of the cake was left over.

I called the store the next day but it was after hours because I worked so I left a voicemail. I called the day after and asked for the manager since I assumed they would be the ones to deal with this situation. Didn't seem apologetic at all. She said they couldn't do refunds, but offered to remake the cake or a 20% off the next order. I told her I didn't need another cake right now. The party passed. Also 20% only? At least make it match the amount they messed up. I get if I was at fault in any of this but they messed up on their end. I was upset and told her I would reach out to customer services and get back to her after.

Also I'm unsure if I was misunderstanding at one point. I asked if I can get a remake of the cake for next time. Not a whole new cake just the remake of it for later since I don't need it right now. She had said they would put you down in the books for a discount. I assumed that 20% discount. I was so upset over the experience that I said what I mentioned above. I would reach out to customer service and get back in touch with her later.

Mistakes happen. They do, but to be the way the manager was over it was just not it. I get it's just cake but this was a surprise from me to the birthday girl. She knows that I'm aware that she can't watch chocolate cake because it makes her feel sick.

If it was a smaller cake I would for sure remake it and do a small do over with just the main family but it wasn't. I don't mind remaking the exact cake for another birthday I'm celebrating very soon either and I'll fix it up myself. I will not accept 20% which would be around $8 off if I were to get the...

"You had just one job" - O.k., two - assemble the cake, and "READ" the order on how the customer specified what they want written on the cake. I ordered a cake for my grandson's 8th grade promotion. I placed the order online, so it was clearly stated: "Congrats Richie!!!" - That's it!! Two words, 3 exclamation marks...What did we receive? Micro cursive "Congratulations Ritchie " They spelled his name wrong. Grandparents know how disappointed your grandkids are when they think you don't know how to spell their name. I called the same day to let the manager know of my disapointment, left my name and phone number- never received a return call. Sent an email to corporate, haven't heard back from them either. I guess once they have your money they could care less. This is definitely not my first disappointment with this company, but I think it's time to say it's my last :/ I hear Dairy Queen makes awesome ice cream cakes, will definitely have to try...

I have to wonder how these guys have an A food safety rating: they must have cheated somehow or the inspector was blind is all I can guess. They wear no food safety gloves, and I saw spilled ice cream moldering around on the counters, but that pales in comparison to what happened when I ordered. I asked for a mocha cappuccino blast, and when going to make it, on a busy day where she was clearly sweating even in her cap sleeves, the counter attendant put the cap of the blender underneath her armpit while she filled it. The stuff mixes up when the machine is on and hits the cap, washing down anything that happened to stick to it, which, mentioning again the cap sleeves and the sweaty armpit, does not bear thinking about. I would strictly avoid this place, and will never go again. Unhygienic in...