Bobaloca — Restaurant in Riverside

Disappointing customer service experience. Google, the storefront posted hours, and the storefront neon sign all indicate a 10:00am opening, which was the same time we arrived in the parking lot. We hung out in the parking lot for a few minutes to give the staff extra time to get started.

We were pretty surprised to see the opening key holder arrive at 10:10am! Nevertheless, we entered the store at about 10:15 … no menu monitors turned on and were promptly told there was no boba available … followed up with “ummm, actually we don’t open until 11am” … Again, all signs indicate a 10am opening AND we walked right through the unlocked door at 10:15.

This reeks of an irresponsible employee flat out lying to customers. She arrived late, wasn’t prepared to open, and turned away business. Get your $&# together folks. We were *happy to take our...

Bad service. There was an order sitting behind the counter since before I ordered, then after 15 minutes of waiting the man (which I assume is the owner) handed me one of the old drinks that someone obviously didn’t show up for. The ice was already melted and the drink was watered down and flavorless. I told him it had been sitting there for a long time and I didn’t want to take it, but he shoved it in front of me, blew me off and moved on to the next customer. I just left because I didn’t want to make a scene in front of the other people that were in there. I made the mistake of tipping at the time of order, won’t be...

First time and last time customer, I will never come here again. Ordered through DoorDash on google maps. Order wasn’t even attempted to be made despite ordering 15 minutes prior. The place was completely empty when I arrived. As I waited for the drinks to be made I watched her use half and half despite requesting 2% milk.

The second drink was cancelled without my knowledge and the employee did not verbally communicate anything despite her watching me sitting there waiting. If only the service could have been the only horrible part of this experience, my daughter commented the drink tasted very...