Sweet Treats Ice Cream Shop — Restaurant in Riviera Beach

Went in tonight and ordered 3 small orders of ice cream ($3.99x3 = $11.97), 2 of which had a cone ($1 each... $11.97+$2 = $13.97 with 8.25% sales tax would be $15.12). Ordered, received ice cream, got to the register and was told they were only accepting cash because the internet was down. The young man said my order was $14 (I guess not including taxes) but I did not have cash and said I could pay in a moment... I just had to wait for someone to come with cash which I was told was fine. This was not made clear to us beforehand even though the woman (who I believe is the manager) got upset at me and said she told everybody. I waited about 25 minutes until a family member could arrive with cash, and while I was waiting I saw that now the woman was actually announcing to each person that arrived that they are only accepting cash which she did not do with us. I got cash, and the woman then told me my total was $21.35 which is not right at all even with sales tax. I asked why and she just said “I don’t make the prices.” I told her that was not right and she got frustrated with me. I said my total should just be $14 plus tax, which she responded with $21.35... which calculates to about a 50% sales tax! I said that could not be right, and she basically just said fine, whatever, just give me $14. Overall, the ice cream may be delicious, but the service was horrible and...

From the moment we walked in, the energy was off… no greeting, no smiles, just side-eyes that made us feel like we were interrupting the staff’s standing-around time.

The menu is confusing and poorly designed, with unclear pricing. When I asked about the size offerings of the cold drinks, I got short, dismissive responses. Get to the register to pay & it turns out it’s an extra dollar for cake cones (a detail not listed anywhere on the menu or standard where we’re from). When we ask about it & instead of correcting the issue or at least acknowledging the confusion, the cashier was defensive and combative. Even after realizing we were right, she still insisted on charging the extra fee.

Let me be clear… the $3 wasn’t the issue. It was the complete lack of customer care. You don’t argue with guests over a dollar when you’re running a business that depends on foot traffic and family experiences. Ice cream is supposed to be a joyful part of vacation, not cause for a debate.

Add to that the overpriced, overly touristy atmosphere (think random t-shirts and sunscreen), and it’s just not worth it. We won’t be returning and I’d caution other families to skip this spot, too. There are plenty of places that understand hospitality. This isn’t...

First, the website said 10 pm closed; we got there 9:28 and the door was already locked. The kid behind the door said they "ran out of ice cream". This was 3/27 or 28. A large group of people were also turned away. They lost a lot of business that night for wanting to close early. Went there again 3/29 and ordered a double cup of bubble gum ice cream. Looked all through it and not 1 piece of Bubble gum! I told the youth forget it just give me 1 scoop mint chip, and she would not refund the $2.00 difference. The ice cream was lousy. I was warned, but went anyway. Won't be back but would love to open an ice cream place that's good at this location. P.s. wanted to take my $2.25 tip out of the jar but didn't. I figure they won't be in business too long with that attitude, poor product, and policies. Forgot to mention it's turned into a flea market, too, with junk all...