Starbucks — Restaurant in Roanoke Rapids

Honestly I could write a long review but it’s not worth the time for the way the individuals in there react to making mistakes. Just remember when you work as a group your all responsible and to blame people in front of customers and push blame around like customers want to hear that first thing in the morning is just immature and disrespectful. I will say this though I ordered 1 drink I was the only customer and 2 drinks later I still hadn’t received something that was safe to consume. I will be more than happy to discuss with Starbucks if someone wants to reach out. I doubt it though one customer that is a regular doesn’t matter to them I saw that today. I hope someone reads this because the Lady with the glasses who gave me my refund and never lost control or focus on task at hand deserves a raise or manager position because I don’t know how she did it with everyone around her throwing excuses at me and blaming each other and dumping my coffee before I could show them what I said about it. She stayed calm, cool, collective and not once did she blame anyone or act as if it was a problem to her. She gets 5 stars and the one other employee that was super apologetic she does to. Partly because i hate writing bad reviews in the morning because you never know what people are going through or what their schedule is like. I will say this she was the window lady this morning, started out rocky but when I left the 2nd time she was wonderful and deserves credit for the way she decided to handle the situation when I walked in to discuss my issues. I won’t say what the issues were, mainly because it’s a lot to write and I won’t throw info into my he public that is not supported with facts and proper understanding. I will say this. Take the one girl who deserves a raise out of the store they wouldn’t last long. I didn’t order anything complicated but it seemed very difficult to get it right which again to me isn’t that big of deal if it’s safe to consume. Which mine definitely wasn’t. I hate writing bad reviews because some people take them to the extreme and it should be a learning point nto gain knowledge of your weaknesses no matter how credible the person is. Where theires smoke there’s fire. It can be used to teach not reprimand. So bad reviews are difficult for me to write given the way some companies react. I would hate to see someone lose a job from something a manager or team leader could use to teach individuals how to handle things better. If all we do is reprimand and pick people apart no one will grow or get better. You can only get better if you know what you do wrong if you constantly get told good job and re,index of how good you are then you plateau and stay at that level because you don’t know where to grow and what to work on. I feel like you can take bad reviews and turn them into a positive very easily. If we just say good job we are doing people a disservice, we need to be able to take a bad review and not be scared of it but instead look at it as a positive. Someone is saying this is a weak spot I think using bad reviews to grow stronger is a much better option than ripping employees apart firing them or belittling them. That’s why I left 90% of all bad details out of my review. You can only get stronger if you know where the weakest part is, and making drinks, customer service(not the girl with glasses with binder that gave me refund) proper etiquette of words and communication within a business setting with people around. It will be interesting to see how this review gets taken.

Sorry for any spelling errors or grammatical errors that make this hard to read. I did it quick on my phone and I’m not the best at typing on a phone...

Very bad experience. A gentleman in front of me was waiting over 43 minutes for a mobile order and when he politely asked where his 1 drink was, he was belittled by one of the barista's right infront of his face as well as mine & my kids, as she stated to her co-worker, "I don't care. Not my problem. I don't care if he hears me. I have way too many other people waiting for their orders." While the drive thru was busy (they could have had his order completed very quickly with almost EVERY employee working the drive thru orders only), that man did NOT deserve that type of treatment. Especially when he VERY patiently waited 43 minutes while 5 other employees focused on the drive thru/making those orders and one employee took orders for the dine in customers. Yet not one other employee worked on any of those orders or mobile orders for at least 20-30 minutes and by that point one of the baristas decided to take all of the stickers for the paid orders, cover not only the area the stickers are produced but also covered her self with them as well. MY order- the stickers were put on cups & shoved into an area that no one knew about nor acknowledge since everyone who saw them put them back down and went on to something else took a total of 30 minutes to receive (they waited for another employee to come in to start their shift & then had that person make them) and they were made wrong. Not sure what's going on there but maybe corporate needs to retrain all employees as to all aspects of working for Starbucks not just making drinks but also customer service. When a customer sees another customer being treated in that manner from the time the original customer politely asked where their 1 drink was after 43 minutes & showing employee the time the drink was mobile ordered to seeing how incredibly rude and down right despicable the employee was to the customer actually shows A tremendous amount of people who travel along the 95 corridor that maybe they need to locate a new Starbucks or find a different chain to frequent as this store is no longer commuter friendly to anyone. VERY disappointing...

I was on vacation, at 14 years old, and stopped at this starbucks, wanting a grande chai with no ice. When my drink was handed to me I was shocked to see that it was only filled halfway. I almost let it go but then realized I had just paid $6 for it, and deserved the full drink. When I politely asked about it, a barista told me “when you order a drink with no ice we have to give you less to account for the ice that would be there.” I explained that I’ve ordered this drink with no ice at many other Starbucks locations and it’s always been filled to the top. I also mentioned that the starbucks policy clearly states that drinks should always be filled to the top, regardless of ice preferences, and that this is in the starbucks handbook. Instead of acknowledging her mistake, she then glared at me and offered to add milk to the drink to fill up the space. I was shocked by how rude and dismissive she was and how she attempted to enforce a non-existent policy to cut me short. I was extremely disappointed by this experience and don’t plan to return to...