Arby's — Restaurant in Roanoke

This Arby's location is mediocre at best. I've been there twice, and both times I had the same experience. The sandwiches were sloppily thrown together and poorly prepared otherwise. The employees seem to be in a perpetual state of misery as they operate robotically and with as little customer interaction as possible - no smile, no greeting, no nothing. It felt like ordering food from a vending machine frankly.

One more thing - both of my visits were in early afternoon yet the inside of the "restaurant" was locked, i.e. drive-through only. I'm not sure if that is normal for Arby's or this location in particular, but it makes it very difficult to place orders, especially as the passenger in a car. I understand that there may be COVID-19 protocols, issues with understaffing, etc. However, at the very least I feel there should be a sign or something to notify potential customers that the inside is closed so that they don't have to park and walk to the door only to find it locked....

Do not go to this location. They serve cold food and are not clean. The last time I went here, the food was cold AND there were two bugs inside the lid of my cup, so I haven't returned until today. This time, again, the food was cold AND there was a hair on my turnover. Every time I go I am the only one in line, yet the food is cold. Not warm, COLD. Why?? Why is the food not sitting under a heat lamp? I ordered and was out the drive-thru in less than 3 minutes. I understand wanting to be quick but NOT if that means the food is just tossed in the bag after sitting around for who knows how long. Keep it under a heat lamp, or throw it in the microwave before handing it off at least. The only thing good about this location is the friendly staff. I really wish they cared more about giving good quality food and cleanliness than sending customers...

DONT GO THERE AFTER 9 THE WORKERS WILL NOT DO THEIR JOBS. Every single time I’ve tried to go there these past few weeks they say they’re not taking orders cause of some stupid reason it’s happened about 5-6 times in the past couple weeks, tonight they said it was cause they were out of roast beef( I only wanted mozzarella sticks) and they wouldn’t take orders, another time they said it was because there was water leaking on the floors, and more often than not they’ll just say they’re not taking orders and won’t give an explanation(they’re also always very rude and snappy about it). I usually go right after I get off work so usually between 8:30-9:30 and they’re not even closed until 11 and if you ever try and order after usually nine they’ll make some random excuse to not...