Subway — Restaurant in Robbinsdale

So, At 940pm here I am at the robbinsdale Subway and I was waiting in line for my turn to order. And once employee Juan asked me how he may help me he says "we are only doing cold sandwiches at this time because everything shut off"! And I asked well why would that be.. are you not open until 10pm? He replied with "Yeah so.. and what time is it?" I look at the phone and reply"947pm" He then Snickers and said "YEAH exactly"!

In discussed I asked him "well since you want to go home early why not just leave 30 Minutes Or an hour ago?" If the posted hours of the store says you're open till 10:00 p.m. doesn't it mean you're supposed to be open till 10:00 p.m.? And what ever is on the menu is supposed to be available to order & or to buy correct? You don't start shutting down early or "turned everything off" as you say, why would you shut everything off 20-30 minutes before you're supposed to close the store and stop serving your food prior to your closing time? If that's the case you need to change your displayed store hours to reflect your actions.. or whenever you stop serving what's on the menu. Bc then in your mind you're closed and by you turning equipment off, that inhibits you from serving menu that is displayed. Andat this point you're no longer needed & you shall be fired! Because you're useless. You're losing the company and the store money and you are there to make money, therefore you not doing your job. goodbye!!

Why should this guy and anybody like him be paid when he refuses to do the job he's hired to do?

June 12th 2024 Well here we go Again!!! The store hours say open till 10pm, I was here shortly after 9:30pm and the store is already closed! Open sign is off and lights inside are mostly off, the guy already had all the stuff pulled from the counter and was cleaning it looks like. Apparently they think it's ok to shut down early so they can leave by 10:06pm I see.as I'm writing this now!! And of course they are still being paid even though they closed a half hour early or better. The owner needs to fire this Guy and back charge him for all the money he and his others have been scamming from the store and the money that would have been made from customers who wanted to buy food but can't because he closed early daily. And or change the posted hours on the store front, online and everywhere else it's states they are open but they refuse to do the work they are hired to do and to do the job they are being pawid for still but don't want to work! I'm sure they had a very important video games waiting to be played at mom & dads basement, ie "his home"! So sad. And criminal actually. He can be/should be/and needs to be charged criminally and...

I frequent this location on the weekdays often earlier in the day. This particular day 7/1/2023 Saturday evening around 6:30pm I walk in to find a lady of African American decent checking out a customer. We locked eyes and she said nothing, no how are you doing?, no hello, no be right with you, absolutely nothing. After checking out the guy she walks to the back and another man walks up and says nothing, he looks and also locks eyes and starts washing his hands. That’s when I said something about the lack of customer service and how confused I was on what was happening. The male who was lighter complexion of an African american decent with long hair was very sluggish, eyes were bloodshot red, and body language was very unreceptive as if he was high on some type of drug. Once the guy appears the lady completely ignores me and my complaint, disappears in the back and walks out the front door. This lady did not come back in the store until I was paying for my food as if she never wanted to serve me to begin with. I have never been so mistreated and have never felt so uncomfortable in an establishment im spending money in. No one should have to worry about going to get food and feel uncomfortable because of the employees who work in the store. DO BETTER! The lady was very aware of her behavior and chose to address it as I was leaving instead of making it right when I first announced the issue on their behavior, they need to be replaced or seriously supervised because this was the worst customer service experience ever. Seriously if they don’t like their jobs then...

I ordered ahead on the app and had an ok salad. The meat was chopped up and easy to eat, however, the veggies were not so those were not easy to eat. I guess the default Subway Club salad doesn't come with any dressings so it was dry. Everything was nice and cold though. The seating situation is poor so I can't recommend eating inside, especially in the winter. You're either in front of the counter, which has no space to get in and out if it's busy, or right next to the bathrooms, so you better hope no one has anything bad going on internally or you'll get to share a piece of their experience in there. This Subway could use a self pickup shelf like a lot of subways do, making for fast pickups and not having to bother the busy staff. I saw two different guys go into the bathroom while I was there, one being a customer and one being a staff member. I can't say it was the employee for sure but there urine all over the seat so either the staff member shared it or they simply ignored it. Either way it should've been cleaned up during or shortly after to go get proper cleaning supplies. When the employee came out they went back up before even being out of the doorway. I heard the sink water turn on for not even 2 seconds then they came back out. I know they have to wash their hands (they're supposed to anyway) when they help a new customer but that still leaves room to contaminate the door handle. They also could have touched cash for customer's change then the customer would have the contaminants on them and everything they touch until washing...