McDonald's — Restaurant in Robstown

If I could give 0 stars I would. I arrived at the drive thru around 9:20pm and left at around 9:55pm with at the most 5 cars in front of me. I was at the intercom with no greeting; after 3 hellos I’m told to wait. I never heard from them after that. I must have heard nearly three entire songs waiting. Me and the car beside me were both at the intercom waiting till there was only 2 cars at the very front window! My wife called the store and spoke to a lady who then took our order. I was absolutely surprised at her doing that because she is a very calm lady. As soon as I drove forward the truck beside me drove forward as well without placing his order. The lobby is closed due to COVID-19. I don’t understand what is keeping the employees or manager from providing exceptional service. I tell the manager if he has both lines open on the grill and he says no. I see employees coming to the window when I was in line to see who is saying hello at the intercom, which was me. I felt like I was being purposely ignored. It was ridiculous. Something needs to be done because this is the number one reason I despise going to McDonald’s in Robstown. I’m related to one of the employees and he does not understand how the manager who was working that shift is still employed, because of the slow customer service. When he expressed his concern I backed up the manager because I know him from past experience, but after this particular experience I explained to my wife the conversation I had with the relative. I’m trying not to give his name and hoping I have a change of heart not to call Corporate or Dale to explain my frustration. To top it off I arrive home with no cheese on my Hot N Spicy’s. The receipt was not given to me which I regret not making sure it was to provide exact information relating to the encounter. Leadership begins at the very top if the problem is not with the manger conducting service then revision needs to be looked at his superiors...

Worst service I have ever seen, treated like I was ignorant, and the "manager" was the one who took my order..... Yes, it was at 730 am..quite busy.....but was dining in, stood in line for 12 minutes to get my order taken, thing is, I was at the Front of the line...when "the Manager" took my order, she had headphones on and she was taking the order for drive-thru also problem was when she asked me if I needed anything else she repeated what the order on her ear said out loud and I said that's not what I asked I just like what I'm not talking to you so I have headphones on I'm trying to do this at the same time very rudely felt like I got belittled then I asked for a number to make a complaint she rips the receipt off the printer slammed her on the counter with her palm and says the numbers on the receipt then I went to dial the phone number then I was put on hold then two seconds later and she throws my order on top of the counter without even saying anything so I said well I guess this is my order and I walked out yes it was Monday morning yes it was 7:30 but it seemed like they were like 10 people short either by management not making the right amount of people to come in well people that didn't come in whatever the case was somebody to take a look at this place and see what's going on cuz from my understanding this is like sop if you don't understand what that means it means standard operating procedures for the Robstown...

Me and my boyfriend went to McDonald's today so he could get the McRib. We sat waiting in the first drive-through line for 10 minutes while the cars in the other line were getting their orders taken one after the other. He tried to speak through the speaker many times over the course of that 10 minutes until finally deciding to go up to the window. When we got to the window, he explained that he hadn't been able to order because no one ever answered when he was at the speaker, and that he would like to place an order. The girl at the window cut him off and starting taking orders from cars in the line behind us over her headset and shut the window, ignoring him. He was understandably upset so we left without even getting a chance to order after being there for about 15 minutes. After we left, we called the store so that he could tell the manager about what happened. The girl who answered the phone basically told us that we were not telling the truth and that it didn't sound like something the employee would do, and that we should've pulled to the second window after not being able to place an order the first two times we tried, effectively placing the blame on us for not trying hard enough. Needless to say it was a very unsatisfactory experience and we won't...