Burger King — Restaurant in Rochester

Avoid like the plague.

This used to be 'my' Burger King. Went there on a regular basis, to the point where the staff knew when I changed my order. Then there was a staff change and things have tanked. I drive into Roch from a neighboring city and have just enough time to grab a breakfast sandwich before my report time. The last three times I have been to this location they have not been open at 6am as advertized on the website and posted on the store windows (they used to be open then, apparently no longer).

This is despite them saying they were open when I called, the very same day that I was at their location and not only were the NOT open, but while I sat at the drive thru, no one acknowledged me being there. Never mind that I could see one (and only one) staff inside the store. Not to mention when I called, the manager on the phone made it obvious that she could care less about why I called and just wanted me off the phone.

Then, to add a cherry on the top, I tried this location during the mid-morning because I didn't have time to stop any where else. The single thing that I liked about BK was that they had frozen cokes (Coke slushies) . Which is what I ordered, the person taking my order even reworded what I said to "Coke Icee" (not a 'coke with ice' or and 'iced coke', a "Coke Icee") to make sure they had it right. Well, you guessed it, what I got was a coke with ice, NOT a frozen coke like I ordered. While I mentioned this to people see at my destination for that day, they confirmed that they also have had nothing but terrible experiences at this location.

So again, I would avoid like the plague. If you need a burger, the Kwik Trip (literally next door) sells them and they are of the same quality you'd get at BK, not to mention you get a wider variety of food choices - and probably for...

NEVER EVER EAT HERE. This review is not an exaggeration and it is not one of those vindictive reviews trying to get back at someone for not giving you what you want. This is a blunt, honest review. I have given this place too many second chances, every time I think maybe it was just bad luck, maybe I caught the wrong shift..., and every time, no matter the time of day, they serve me cold, hard food, and make me wait 15 minutes in the drive thru, and are so unfriendly and uncaring. Their customer service is god-awful, with people who clearly hate their jobs. Even when I requested my food Cooked to Order, Fresh on 2 occasions, and I reiterated it twice.. they STILL served me cold, hard chicken and burgers. The lady took offense when I asked for fresh food and with a snarky attitude, said "Oh it'll be fresh.. we serve only fresh food, sir.." Lol and it was like cardboard!! Had clearly been sitting in a pan warmer for 2 hours! It blows my mind that this place is still open and still under the same management. when I see so many cars going in there, I laugh and just sit astonished. I work nearby and I see what these employees do when they're not in front of customers too... I'm not big on leaving reviews, but please take my word for it.. DO...

Quick and friendly service and consistently good fries compared to other BKs in the area. Home of the $5 whopper meal to fatten you up (with coupon or app).

Update 7/19/23 Everyone was fine though the lady at the counter was grumpy. Guess we all have off days...and it was 9am so who wouldn't be. There was a weird reverberation from some fan that was super loud in the dining area that made me leave sooner than planned.

Update 8/21/2023 Nope, not an off day. Same lady, grumpy as hell. Stood at the counter for 3 minutes, no one shows up. People in the back walk back and forth. Look at me, keep going. Grumpy lady comes up says "Have you been helped?" I said no and she walks away. Then she comes back and asks if I wanted to place an order. I point at the food that was already made 10 minutes ago, that I had placed a mobile order for.

Stick to the...