Burger King — Restaurant in Rochester

FIRST: DO YOU EVER WONDER WHY YOU NEVER SEE A RESPONSE TO THE REVIEWS AT THIS LOCATION? They don't care!!!

Went to Burger King tonight to check out the new impossible Burger. Ordered 2 of the #3's with CHEESE. I ordered everything on my burger, and one order without onions. Got home, non of the two burgers had cheese. This is unfortunate as I look forward to a Whopper with cheese. Normally all of the Burger King's I've been to in the past the Whopper is excellent, nice leaves of lettuce sliced onion big slices of tomato etc. I've never have been to this particular Burger King, but unfortunately the impossible Burger order was basically impossible in this case and a fail.

The fries: almost typical Burger King, not crispy at all, little limp but decent flavor. Still not as good as Mc Donald's or Wendy's.

The burger itself was surprisingly good for a veggie style burger, I did like it. The issue is when you go to a drive-thru order food you expect when you get home that the order will be complete. The most disappointing thing that can happen is when you get home and the food is not what you ordered or there's something missing. CHEESE, it's not that hard. Photos are worth a thousand words, see...

If I could leave zero stars, I would. My mom recently underwent a liver transplant and has very specific instructions she needs to follow post transplant. One of those instructions is when eating out she needs to order custom sandwiches to be sure that her sandwiches are made fresh and not sitting in a warmer for hours. I stopped in last week both her sandwich and my sandwich were incorrect. I called within a half an hour of going through the drive-through told the gentleman who answered the phone about the mistake he continued to take down my name and Said there would be too small meals waiting for me when I was able to stop in. Mind you I was already back to Mayo clinic either time I noticed our order was in correct. Fast forward to today a little over a week later and we stop in to pick up our free meals and were told by the manager that they do not write names down but only send voucher is out when an order is mast up. I am extremely upset that our order was not only wrong but we were given the wrong information when we called back to exploring our concerns. I will never eat at another Burger King in Rochester. Completely...

I went there to get a quick $1 ice cream cone to split it for my two dogs. I asked for one cone size ice cream, no cone, a spoon and two cups, he didnt understand the order and that was totally ok he was a gentleman and wevwere talking at the ordering screen he did a fine good job. I told him I would drive up and give the order clearer. When I drove up the woman at the window had a ang6 look, a real poor customer service attitude. She was not friendly, not helpful, acted like she couldn't help us, scolded us, saying we would have to drive out and around. BUT THERE WERE NO CARS BEHIND ME OR AT THE ORDERING WINDOW !!!!

In the time it took for her to condescend and unload her bad attitude and poor customer service we could have easily and quickly paid for the single cone got it and drove away.

Sorry all you orher employees and the friendly guy over the intercom, this review is for the one person...