Subway — Restaurant in Rochester

I decided to try Subway for the first time and was pointed there based on a TV commercial....6.99 for Foot Long sub...no exclusions.. I went into the location and had decided on my selection and then asked about the 6.99 deal and the woman said " we aren't doing that" and I pointed out that online said you are participating..She said " the commercial?" ..I said that's where I saw it..She very rudely said again.." we aren't doing that" and she gave me a hand gesture to dismiss me.. I left and went into my car to check the offer and it said they "were" participating in the offer.. I went back in and asked for the Manager thinking that she was having a bad day and wanted her to know that l wasn't trying to hassle her and apologized if she felt that I was rude in my inquiry.. She said she was the Manager and said the same thing " we aren't doing that "and said you have to order online through the App..I said okay and sat at a table and decided to download the App...In the approximately 10 minutes I sat there to download the App and place an order, she was slamming any door (fridge or otherwise) , I decided this was not for me.. I left and my final thoughts was this person was extremely rude and offered no assistance to a senior member of the community .. I wasn't going to post anything but after I viewed other reviews, I thought I should warn other seniors to stay clear of this location.. Unfortunately this experience has soured me on Subway.. I think I will find another, more Senior or "customer"...

This was an absolute nightmare of a stop off the highway. I was trying to get some food during travel so we stopped at Subway. As soon as we went in the woman behind the counter was giving us dirty looks and making it clear she didn't want us there. Okay, maybe it's in my head. Before I begin to order she says that their oven is down and nothing can be toasted. Okay, not great but hey things happen. I asked if they had a microwave to heat up anything, again she said no. I asked if they had meatballs, she said they do but that the toaster was down so they would be cold. I didn't ask for clarification on that one. She said "You should go to the other location a town over, all of our regulars are going to the other location." Up to this point the situation is aggravating BUT I can't really blame this girl, or even Subway, obviously the situation is clearly frustrating and overwhelming and I don't fault her for that and I don't fault the company for machine errors. That all changes with how she handles the sandwiches. Short on time we went with three cold sandwiches... The woman behind the counter goes on to put 3 slices of roast beef on the sandwich and tells me that's how much they put on. She scoops the tuna onto the sandwich and does not flatten them at all. She literally threw the veggies into the tuna, squished it all down and wrapped. I still tipped because we live in this shit economy but the service was...

Would give negative stars if I could. They messed up my order, told me to return the next day for a refund. Fast forward to today, I go in for my refund and explained that I did not have my receipt and the young snotty lady behind the counter acused me of trying to get a free meal. I explained that I could show them my bank account and show them the deduction from yesterday and she stated it "wasn't going to fly". After several unnecessary accusations, the general manager who seemed like they had some sense over the employees that were arguing with me, was able to process the refund with the history of the deduction in my account. I know I shouldn't expect much from a Subway but the location was so unnecessarily hostile over a refund on a sandwich THEY messed up. And to add insult to injury- after being hung up on multiple times trying to confirm the issue has been resolved (this just occurred AS IM TYPING THIS), I received a call from a restricted number asking me to meet them after dark for a "full refund". Not only do they have unnecessarily hostile and incompetent employees, but I guess it's okay to berate customers after they've been called out on their own wrong doings. Suffice to say, we're never going back to this place and it can crumble at the seams...