Subway — Restaurant in Rochester

To begin,I have the Subway app, which I recommend…it offers deals, coupons, and you earn points for free food…that said, using it tonite was like any other nite, easy, fast, convenient..I got my favorite, a foot long BMT toasted, and instead of paying $9+ that it normally costs, I paid $5.99(plus tax) because of the app, and the coupons that come In the mail…15 min. after ordering I arrived at the Eastwood location subway and there was my sub, ready and waiting (as usual) for me to pick-up..I haven’t had to wait for a pick-up at this location yet, kudos to the sandwich artists that are employed there! If your like me and like subway sandwiches, you can’t go wrong visiting this location! Update: using the app is only good for ordering your Subs in advance, as the rewards “curve” is quite high, meaning it takes forever to earn free food..and prices for an average sub “favorite” like a “spicy italian” or a BMT, for instance, will now cost you AT LEAST $10.49 for a footlong..In closing, I have to say: Sorry subway, 4 stars for now..(down 1 from my original...

I very rarely give google reviews, but I must give the young man who helped me today some recognition. I wish I would have caught his name, but he was working at 1:00pm on Friday, February 4, 2022. I was impressed right off the bat when he took the time to wash his hands after getting off the register and before helping me. Next, I was unaware that there are 2 club sandwiches now! Instead of making an assumption, he asked which one I wanted and explained the differences. He was extremely pleasant, from start to finish, eager to start up conversation, and definitely efficient with helping me. As I was leaving, he made sure to call out after me, "Have a great day! See you next time!" I left there happier than when I came in. That, right there, is the best "fast food" experience I have ever had. Props to your customer service on such a short transaction. I hope this review finds you and you are rewarded for being a...

They would not honor the gift cards associated with my Subway account. According to their own website: "When you are ready to pay, select the 'Show Card' button in the App. It will give you a QR code to scan at the register."

I did as directed, and they insisted that I could only "use $2 off", which they didn't even apply to my transaction. I had well over the total amount remaining in gift cards, and have used the QR code/egift cards without issue at other locations. Better off visiting the other Subways around town. The phone number won’t accept voicemails, and no one picks up — and no attempts to...