Casey's — Restaurant in Rock Falls

Go there at least 3 times a week and I bet I have had towels at gas pumps maybe twice ever!!! I checked all of them they are empty and when I finally asked the lady at night 3rd shift manager I believe the one who rushes you out to smoke she said " THATS DAY PERSONS JOB" well personally I believe if your out smoking grab some towels and fill them while your outside that's happened twice with the same lady same scenario she out smoking towels were empty and toilet paper in women's bathroom was empty she said she would try and get to it. That's such bad customer service!!! And customers are in shopping while she's smoking right at the door!! She never smiles and I'm sure not her fault but the slushy machine is never working why have one get a new one or get it fixed!!! Daaaaaannnnngggʻg!!! GOT TIME TO LEAN GOT TIME TO CLEAN!!!! YOUR 3RD SHIFT NEEDS A LOT OF WORK!!! I'm there almost daily I dread going at night if mobile had food that's would be my choice sooooo friendly. Just a suggestion maybe watch the cameras to see how many times the smoke break happens you will be...

This particular location in Rock Falls was disgusting, the men's room had urine all over the floors around the urinal and toilet. Paper trash everywhere, the sink only had a trickle of water, no pressure at all, no exaggeration. My wife said the women's restroom was the same for water pressure, it was an absolute mess with tampon wrappers on the floor as well as a used tampon near the toilet. There was only one cashier and one cook working so it wasn't like they could clean, seems like they were short of staff, I mentioned the appalling conditions to the cashier and he mentioned that the person that just clocked out was the one who was supposed to clean the bathrooms before they left. I'm used to small-town Casey's in Iowa and they are typically way better than this. I know where we are not stopping again when we are driving...

Whats the point of being open 24hrs a day if there is no doughnuts made or any breakfast made! Early birds will have to go to work hungry i guess! What a joke. So Google won't let you leave another review. So I will edit this one. UPDATE: 03/24/22 Showed up at 8:20am I come in everyday and breakfast is a joke almost empty 2 workers in the kitchen that seem half asleep. As convenient as this place should be its definitely not. This happens almost daily. I guess I blame myself for going back in in hopes it would change. If you want to start your day I recommend going elsewhere. Easy money employees these days. Obviously these reviews do not help for the better. Seems like a serious manager is needed here. But I understand good work is hard to...