Arby's — Restaurant in Rockford Township

Honestly don’t know how this location has so many good reviews. The customer service I was met with was an absolute joke. I ordered at the drive thru and when i got to the window they gave me the wrong food. I pulled forward and checked my bag. I’m glad I did because it was someone else’s. Walked back and handed the food back and was asked to come inside to fix it. I went inside and was met by the female shift manager. Her customer service and communication with both customers and employees was absolutely terrible. Instead of remaking my food. She claimed I was visually upset and that “she was going to refund my money and call it a day and not deal with this” I’ve been coming to this location for years. Bye I will gladly go...

Wanted to order delivery through DoorDash and they were having technical problems. I called Arby’s and right away the manager was super helpful. She offered to call DoorDash to see if she could resolve the issue and it ended up being a whole system issue. She gave me a courtesy call back to let me know and offered to do a call ahead order for me. She went above and beyond and I appreciate her taking care of her customers. I didn’t catch her name but she was working at 7 pm on the 29th. Thank you so much for taking care of my family and I. Hope to see her again next...

I visited this location and had an awesome visit. There was a younger gentleman maybe mid 20s I believe he said his name was keyon not sure how to spell it. But he had awesome customer service. He was very polite and friendly, made us laugh a few times while ordering and waiting for our food and even asked us if we needed anything else after bringing our food out to us instead of calling our names like the other locations do. We will definitely return to this location because of the energy and vibe we feel at this...