Crumbl — Restaurant in Rockford Township

Will not return to this location. I understand that they were busy (as most crumbl locations are) however I placed my order at 5:10 and after 30 minutes asked about my order as I watched plenty of people receive their orders before me who placed their orders after I did. I was told they “didn’t have any idea” on when my order would be ready. There was approximately 10 employees at the time but only 2 girls prepping cookies while the others stood around laughing and talking. Then they called my name at 5:45 to tell me that they were all out of the specialty cookies I ordered (which is an upcharge) and I asked them how did they run out of my order because I watched them give other customers the specialty cookies, even though those customers placed their orders AFTER mine. The inattentive employee just said “yeah, sorry about that, what else do you want then” so now I had to order completely different cookies and then I asked how much longer and was told “we can start your order but not sure when it will be ready” at this point I just asked for a refund then and they didn’t give me one but proceeded to hand me a box with food all over on the outside of it with four cookies that I didn’t even order and at this time it was 6:00. Other locations are not at all ran...

Crumbl in Rockford has quickly become my go-to spot for delectable desserts, and let me tell you, their lemon cheesecake and tres leches cookies are absolute game-changers!

Firstly, let's talk about the lemon cheesecake cookie. From the moment you take your first bite, you're transported to citrusy bliss. The perfect balance of tangy lemon and creamy cheesecake in a soft, melt-in-your-mouth cookie is nothing short of heavenly. Each bite is an explosion of flavor that leaves you craving more.

Now, onto the tres leches cookies. These little bites of paradise are an absolute delight. Moist, decadent, and infused with just the right amount of sweetness, they are a true indulgence. The combination of rich tres leches flavor with the soft texture of the cookie creates an unforgettable taste experience.

Beyond their amazing desserts, Crumbl in Rockford also excels in customer service. The staff is always friendly, welcoming, and eager to assist. The bakery itself has a cozy atmosphere that makes every visit a pleasure.

Whether you're a dessert enthusiast or simply craving something sweet, Crumbl in Rockford is the place to be. Trust me, once you try their lemon cheesecake and tres leches cookies,...

I pre-ordered cookies to pick up later today. When I got there I texted "here" in the text message. There were a lot of people inside and my name was half way down the board so I knew there would be a wait but I watched as everyone got their cookies. I ordered a milk in store and when they gave me that I mentioned I was also waiting for cookies but my name wasn't on the board anymore. She said they'll get to them. The store cleared out and a new rush came in who were getting their cookies before me. I told the lady I've been waiting 30 mins and she just said they were busy. Didn't check on my order. 12 more mins later (total 42 mins now) I told the lady those people ordered way after me. I feel like they gave my order to an outside car because where I was on the list my order would have been out far before. She finally goes and checks for "my order" and brings out the wrong order. Then someone else higher up asked me my last name and a few moments later I finally got my cookies. No explanation or sorry. Not worth a 42 minute wait standing in...