Old Chicago Pizza + Taproom — Restaurant in Rockford Township

We came in Friday night 6/13 at exactly 9:09 pm. It wasn't busy at all. When we walked in we even thought to ourselves, "wow it's so quiet and surprisingly not busy." Old Chicago used to be my favorite place and I haven't been there in a while since I moved out of town. We recently moved back to Rockford so I was excited to go back and have a nice drink and meal on a Friday night. We were seated and about 5 minutes passed and nobody brought waters or anything. 10 minutes passed, still nothing and 3 servers passed by our table multiple times without any acknowledgement. 15 minutes passed, we finally asked a server if we could get a waitress by our table. She said, "Sarah will be right with you guys." Another 5 minutes passed (20 minutes total!) and we were never brought waters, or said one word to. The waitress served other tables in our same section so I assume she was our waitress also and never once said a word to us. Not even a simple, "I'll be right with you." As I understand things can get busy. The waitress we even asked for assistance was behind the empty bar drinking her wattle bottle just walking back and forth seeming un-busy or bored. I believe she could have taken a minute to assist "Sarah" and gave us waters, at least. Again, I know things are busy and I am always an incredibly patient customer, but 20 minutes without a word is just too much. I had my child with me- I couldn't sit there for another 20 minutes. We just got up and left honestly because it wasn't worth it to wait another minute. We just went to another local restaurant. I know our 1 time visit probably won't be a big deal, but again, this used to be my favorite place so I was just really disappointed. It used to be a lot busier and amazing service and food... I hope it was just an off night and the restaurant is doing okay. Just wanted to share...

Mediocre experience. Server was nice but inattentive to our table. Disappeared for lengthy time. Took 20 mins or more to get drinks. 10 mins before came to us to take order then another 10-15 mins to make 3 sodas and walk them 2 feet over to us. We were seated in the bar area.

Bread sticks came out fresh, hot and were delicious. Well seasoned and perfectly cheesy . We were starving and inhaled them so fast I forgot to take a pic.

Our order consisted of Spaghetti and Meatballs, BBQ Burger with tots and pizza with side cesear salad.

The spaghetti came out look warm which was very disappointing. But it was very tasty and filling. Sauce was full of flavor and so were the HUGE meatballs. I can only imagine how much better it would have been hot. Would def order this again.

The BBQ Burger was reported to be well cooked and yummy. It was also mildly warm when it came out. Tots were reported to be well seasoned and mildly warm also.

Pizza was reported to be ok. It was also only warm. Son wasn’t too impressed with it and he loves pizza.It looked very fake… like premade frozen pizza. He didn’t eat but 2 small slices of it. Cesar salad was basic. Oddly enough the lettuce was warm instead of cold.

So what I gather from all the temperature issues is that the food was made and sat out. That’s disappointing. If it was brought out fresh I bet I could have given this a much higher rating.

Refills were a struggle to get. She gave my husband and son 1 refill then never came back to check on us until it was time for the check. And again.. it was not even close to being busy. I counted 8 families in the whole place from time we arrived to...

My wife and I were looking for a place to eat on our last night in Rockford and we stumbled upon this establishment. I'm not so sure we made the right decision. We walked in and noticed it was about half full, which is usually a good thing on a Wednesday evening. We saw there were a few employees standing and chatting, but when they saw us, it took a few seconds for one of them to walk over and seat us. It's not a deal breaker at all, just setting up for later in this review. Our server came over rather quickly and took our drink orders, returning shortly thereafter to take our food orders as well. The pretzel sticks came out, and while they were good, the beer cheese was not served warm. Rather, it was cold, which is something we hope was either an oversight or just the way they do it there. We each got a small pizza - my wife with the Hawaiian and Me with the Thai Pie. Both pizzas were good! The Hawaiian had an ale crust that was tasty and the Thai had a sweet chili sauce that matched well with the toppings. The issue we had is with the service and the time it took to get our food and, subsequently, the check. We were sitting there for the better part of 10 minutes before our server even noticed we were done eating and asking if we wanted to pay. She was either chatting it up with the bartender or in back doing something else. Her other tables had no problem getting their boxes and what not. Maybe we were just the outcasts, as we were in the corner tables? Regardless, if in the area again, we won't go back. There are other establishments...