Starbucks — Restaurant in Rockford Township

I decided to make my order via the Starbucks app and forgot to add 1 pump of peppermint syrup (keep in mind this a 50 cent add-on). I called this Starbucks location to see if there was any possibility to adjust my order and was willing to pay the 50 cents for my 1 pump of peppermint syrup. I was told that they were unable to fulfill my request although I was willing to pay the extra 50 cents for the 1 pump of syrup. I was told this was due to the fact that because the order was already placed, they could not make any changes to the order even though I called. This is extremely frustrating for me because I don’t believe that it would be too difficult to add 1 pump of syrup somehow to my order. I have gone to other Starbucks locations previously in the past and if I were to have forgotten something on my order, they would accommodate my request and would be willing to make the customer happy and have always been willing to pay extra if need be. I don’t believe that adding a pump of peppermint syrup that is worth 50 cents would be putting Starbucks out of business and don’t understand why I was told “NO”to an add-on that I was willing to pay extra for. Very disappointed with this experience. I’ve always had great experiences at any Starbucks location that I have gone to and honestly believed that it was just a given that Starbucks would always give excellent customer service but that doesn’t seem to be the case at this location. What could have been a 5 star review explaining how this Starbucks location was willing to accommodate my request and was willing to help me has unfortunately turned into a 1 star review over a 50 cent add-on.... I completely understand that it’s my fault that I didn’t add the 1 pump of peppermint syrup to my order but I don’t think that It would have been too hard to just add 1 pump of syrup to my order and was very surprised to deny my 50 cent request that i was...

I have been coming to this Starbucks often, I usually use the restroom and then I place my order. Today I was told I could not use the restroom due to a change in policy where I have to purchase my item first!! then I can use the bathroom. I tried to explain the employees that I needed to use the restroom First!! But I would definitely purchase something because that's what I usually do, the guy did not care, He insisted that the policy changed and I needed to buy something first, So let me get this straight...I have to pee on myself first and order my items so I can have the right to use the restroom... unbelievable...I decided to take my business elsewhere to a place where I am appreciated as a person and not as a dollar sign. So I went to a different Starbucks and they didn't give me any issues about using the restroom and then I placed my orders for three different people that I had with me spending around $53 total... Even though it is going to the same company but I will not increase the sales of this particular store. And if this is going to be the policy of all Starbucks eventually I...

Went thru the drive through on my way out of town. The menu doesn't show what's in the drinks anymore so I have a difficult time when I want to try something different. I asked for an iced Expresso with vanilla flavor. The girl was SOOO rude!! She asked if I wanted her to take out the regular syrup...I have no idea what that meant so I asked is that's what she recommended, apologize and say I just would like something iced with Expresso and vanilla flavor. So she puts an oatmilk something on the order screen. I say I didn't order oat milk. So I repeat, I just want iced vanilla something with Expresso....I end up with the iced Expresso... Think it's all good, when I get to the window sure walks away and had some one else finish my order. I again apologize and asked the very nice young man if I ordered incorrectly. He said no, he would've suggested a latte or another drink for me.... He was very nice.... He said he is used to people asking for recommendations. Ms thing with the multicolored hair( didn't catch her name) didn't need to be so rude. Starbucks could go back to the more user...