Wendy's — Restaurant in Rockford Township

Went late at night around 2.5 hours before closing (11:30pm), our order was wrong and we went around again, the first thing the guy said we we told him it was wrong was asking for our whole bag, which for one i’ve never seen it been a common practice anywhere as it is considered unsanitary, as well as they way he went about this was like we were trying to scam for free food when we just wanted them to give us the sandwich they forgot as well as replacing the burger they put the incorrect toppings on and my cup of cheese i did not receive, they then had us pull up and wait for someone to come speak with us, after a few minutes a man finally comes out and tells us one moment as he has to give another person their food (i’m guessing another messed up order) after a few minutes this lady starts yelling at the man and he goes into the store without saying another word to us. Several minutes later we were given food by a woman, this order was once again wrong, we had ordered one bacon stacker biggie bag with bacon, cheese, and pickle only, + a cup of cheese, as well as a double stack biggie bag with no pickle and a chicken sandwich, at this point we had 2 bacon double stackers with everything on them, and 1 double stacker with no pickle, aka: after the first mess up we got our cheese cup and another burger which was not what was ordered! We go around a third time where they are increasingly more rude to us, the woman who brought the food out then comes onto the speaker being extremely rude to us, this is when she tells us she saw 2 sandwiches in the bag and assumed we just needed the cheese cup and correct burger (even tho we were still not given the right burger) we are again told to pull up where we are once again asked to give our bag, (not sure why they do this anyways since they are clearly not checking to ensure the sandwiches were right or not) they also did not remake any of the other food in this over 30 minute time period, so by the time we received the correct order our other food was cold at this point, we also never got straws for our drinks so we couldn’t even drink them while we were waiting forever, arguably the...

Pulling into the Wendy’s and seeing the long drive thru line was frustrating at first due to the fact I wasn’t expecting as highly of a service to be received, due to other fast foods within the areas such as McDonald’s, Burger King and the subway who are on the same side of the street. Haven’t gave the best service when I’ve went. However i walk in to this Wendy’s lobby and was shocked right away very clean facility the best Wendy’s I’ve been too. Was glancing at the menu and greeted and giving the fact they were super busy my order was taken right away. The lady was even patient with me due to my debit card having errors. Got my food within 3 mins or less. Got to me food i really don’t have high expectation when it comes to fast food. But this place knocked it out of the park. Really good nuggets, fires and small chicken sandwich. I really hope corporate or franchise owner rewards the staff with the experience i received. This experience occurred may 24, 2024 at 12:20pm was truly amazing and shocking. Now it make sense why people rather come to Wendy’s instead of the competitors next time them and its truly honestly the service they provided. Not a hostile place. Keep up the...

I was quietly waiting for the restroom, when an employee asked what I was doing. Seemed obvious what I was doing. I guess you don't need much intelligence to work fast food. I still was nice and told him, "Waiting for the bathroom". He left. 2 mins later he returns saying I had to go... Guess my eyes where closed and you can't sleep standing up at Wendy's. Didn't know it was possible anywhere. I returned hours later to order something and he screams from across the dining room that I wasn't allowed at Wendy's anymore because "I was nodding out".. so not only was he completely rude but was calling me a drug addict I assume.. not sure what exactly got me band from Wendy's? I guess waiting for the bathroom since the other bathroom got changed to a employee only bathroom.. maybe for assuming I do drugs? Not really sure. Don't be tired waiting for the restroom. Definitely don't work a double before and "nod" out waiting 20 mins for the bathroom. You'll be kicked out of Wendy's indefinitely....