Lucette Holistic Salon + Boutique — Local services in Rockford Township

My sister went to Lucette and she came back w/ a beautiful cut & color, even months later it's still beautiful. So I went in for a hair cut after 3yrs, and I hate going in for cuts because I always come back with someone else's style interpretation to what I wanted. Even if I show a Pic. I still come home w/ either my hair being way to short when I said "don't go past here". Or the Pic. I chose for the style is not even close and they blame it on my hair. Ah, but no longer will I have that issue when going to Lucette. I told her what I wanted and described it because I didn't have a Pic. So she takes me back and washes my hair and massages my scalp, instead of scrubbing my hair like I'm on the movie Mommy Dearest. Then she puts me in the chair and puts my back to the mirror (this is when my panic normally starts) and starts combing out my 36 inches of hair, I kept waiting for the pulling but there was none. Then she starts the cut & I had asked to give my hair to locks of love, she knew all the requirements and she followed them and it turned out I was able to donate, which was very important to me personally, so that made me very happy! Then she starts cutting and I can see where my hair is landing and I can tell what she is doing by the different tools she's using, and then the cutting part is done. So now its the styling part, that is usually putting globs of 5 different products, & a blow out and a bunch of different irons (so as soon as I wash my hair I would be left w/a mess that will take me an hr. to style it the best I could, as "My hair style" ). But, she didn't do that, she only added some light mouse, and went to work, when she was done she had only added some palmaid that is needed for my style, and hairspray. She only used a blow dryer & a few curls because My Style goes w/ my hair cut, and she never once told me my hair wasn't cooperating. Then she turned me around and I looked at myself and tears sprung to my eyes(she even gave me a hug), everyone thought there was something wrong, but no this unexpected burst of tears came because everything was right on point, down to every small & large detail that I had said I wanted! I was So Over joyed and I looked at least 15yrs younger and my hair was so bouncy & light! She showed me what she used & she didn't have to show me how to do My hairstyle because it wasn't her interpretation of what I wanted, it was My interpretation of My hairstyle that is Me! I didn't have to buy any products either to do my hairstyle because she only used things I had at home (lol, I did buy somethings, but not cause I had too.) Going to Lucette Salon Made My Year & took away a decade. Thank You Ally for the pick me up that I needed So Badly! I wish I had a Pic. Of the hair but didn't take a selfie, I was to busy crying w/ joy. 😅💕 Please tap the...

My daughter was so excited to go and get her hair done. She spoke to customer service on the phone beforehand and told me they sounded great. When she went in she had pictures. Megan put color on the top of her head. To be fair, her hair is slightly damaged and she didn’t want bleach. She wanted low lights so she could see dark and light contrast. She also needed a trim. When she was done she had me send her 130 dollars which was the cost. She then sent me pictures and she was very upset as was I. Her hair looked like you took brown dye and plopped it on top of her head and left it. Nothing blended. Also brown dye all over her forehead. She had a trim and it was dried in a frizzy mess. When I called the receptionist was very nice. She had Megan call me. She continued to make excuses. All I wanted was to bring her back on Saturday and have it fixed. Instead she said she will have to have the owner, Kate call. Kate did call me back and was very nice at first. She asked me to send pictures which I did. She called me again and said I apologize for the dye on her forehead but I see nothing wrong with it. I explained it looked horrible and I wanted it fixed. It was not blended and she looked worse than when she walked in. She told me she’d do a conditioning treatment but that was it. I told her again I was an unsatisfied customer but she could care less. I let her know I would leave a bad review and again it didn’t matter to her. I realize she has some good reviews so I am very shocked by this behavior. I have been in customer service for over 30 years and the customer is always right. If they aren’t happy I do anything I can to rectify the issue.

I would be very careful if you want to go to this salon. If you don’t like a service you are...

I had the most amazing experience at Lucette! I booked a wax and a facial, and both exceeded my expectations. The wax was hands down the best I’ve ever had. It was painless, no irritation, and super smooth. Kate made me feel so comfortable that I forgot I was even getting a wax!

The facial (with added pressure point therapy) was incredibly calming and restorative. I felt like a completely new person afterward. As someone who naturally holds a lot of tension in my face and shoulders, I left feeling like an entirely new person. No massage or treatment has ever left me feeling that relaxed.

Kate is not only incredibly skilled, but also a genuinely kind and grounding presence. If you’re lucky enough to book with her, you’re in for something special.

Everyone that works there is super kind and welcoming. From the moment I walked in, I felt taken care of and genuinely valued. The energy in the space is warm, calming, and supportive. It was truly such a refreshing experience!

I loved my experience so much that I immediately rebooked both services for the following month and joined the Sunshine Society. Even though Lucette is a 30-minute drive for me (and I hate driving), I’ll happily make the trip every month. It’s that good!

Bonus: the boutique is absolutely beautiful. I wanted to...