Jersey Mike's Subs — Restaurant in Rocklin

We ordered online which said 15 minutes. When I looked at the finished order it said a half hour longer at 3:22p. My husband went in to see if he could get early but they were bombed and the bread was baking. My husband tells the long haired kid we did a online order which the kid says he doesn’t have the order. Then a short haired kid comes from the back goes to the order machine and hands it to the the other one. Who says they are out of bread and the order will not be ready til 3:22p, a 1/2 hour from then. At 3:21p we get a text saying it is ready. My husband goes in to get it and has to wait in line behind a gentleman who was getting 4 sandwiches to pick up our “ready” order. 25 minutes later my husband walks out with our order. It was NOT ready the long haired kid, once again said there was no online order, AGAIN, the short haired kid hands him the order and the short haired kid then starts to make the sandwich’s. My husband says the long haired kid complained the whole time about the night shift not baking the bread and they were so busy. My complaint is 1) why did the long haired kid say he didn’t receive the order without looking on the machine 2) why are we receiving a text saying it is ready when in fact the long hair kid did not make the order because he again lost the order. 3) this is 2:45p, they open at 10a. Your telling me 4 1/2 hours later you are just now checking your supplies for the day? Seems to be a little mismanaged and unorganized. My husband said the short haired kid was good and at least being personable. The long haired kid was working but just complained the whole time and did not seem to care about...

Somehow the 15 minutes it took me to get my sandwich was the creepiest/ most uncomfortable experience of my life. Bad enough that i’m leaving a review.

Workers standoffish and rude even though I was the only one in there?? Very weird vibes and i felt extremely uncomfortable. After i ordered they started doing other things so i sat down and they kept staring at me. The owner came out a few minutes later and said something to them and then they started making my sandwich.

Not to be mean but they look/acted like what you imagine a serial killers to be like.

These jobs tend to suck so i usually give a ton of passes for exhausted/ burn out workers but this was different.

Their tone when talking to me was condescending and said multiple snide/sarcastic remarks about my singular sandwich i ordered.

I genuinely feel like they messed up my sandwich on purpose. My sandwich was missing onions and pickles which I explicitly asked for since they’ve messed up my order the last two times i’ve come to this location. I’ve been eating at this store once a week for a few years now.

Sad to see a company i’ve been getting sandwiches from since 2008 go downhill so fast since being acquired by Blackrock in...

I'll be honest this review may be a little biased. I worked at a Jersey Mike's in Arroyo Grande Ca for several months before I enlisted into the Army in 09'. Excluding the Army was by far my favorite job. I enjoyed how the corporation took pride in its employees and its products. This particular place, does not meet those expectations. The people working there just dont seem like they want to be there.... My biased view.... it's my opinion when people like being in their workplace, the product is much better. I had the #8 Mike's Way, unfortunately it wasnt that good. Too much lettuce and it was old lettuce. They didnt squish my bread which is a plus. It's not a bad place for a quick lunch. I understand a single visit doesn't represent the store. I'll keep popping in here...