Habit Burger & Grill — Restaurant in Rocklin

Good day. I frequent The Habit, one of my preferred dining establishments, a few times each month. I have their app installed on my phone, which I use to place orders while I'm at work so that I can pick up my sandwich from the location that is most convenient for me.

On this particular occasion, I placed an order for a chicken club sandwich and some fries at the location in question. I specified that the order was to go. After driving for 13 minutes to the store, I arrived to find that my food was ready. However, it was not packaged appropriately for takeout. The container was not placed in a bag but rather left on the counter on a tray, as if it were meant to be consumed on the premises.

I double-checked my receipt to ensure that I had not made a mistake and had indeed specified that the order was to go. Unfortunately, it appeared that an error had been made and my food had been prepared for dine-in instead. As a result, it had likely been sitting out for an extended period of time, which resulted in both the sandwich and the fries being cold and unappetizing.

Despite my disappointment, I decided to eat the meal as I was quite hungry and did not have the opportunity to return to the store.

I hope that this issue can be addressed in the future to ensure that takeout orders are handled correctly and that customers receive their food in a timely and...

Long story short, excessively long wait times, mold on the buns. More details below for those interested.

We've been to this location probably 6 times since they opened 2 or so months ago. We expected the initial growing pains of slow service as the staff gets their sea legs, however going on two months, nothing in that regard has changed. In fact, we still wait for 15+ minutes in the drive thru. Sometimes we wait 5 or so minutes just for the window to open.

Now, that's not the reason for the 2 star review. My initial review was a 1 star. I want to give them more because the food is usually pretty good. A bit pricey, but clearly higher quality than your average fast food establishment. Today, however, we were given a chicken sandwich with MOLD on the bun, as seen in the picture. And not only was there mold, it was so blatantly obvious, being right on top of the bun, we could see it without taking the plastic lid off.

Now, to give them credit, the employee we talked to was very apologetic, refunded us, and gave us a free drink. The lady behind the counter who, I'm assuming, made the sandwich, seemed a bit irritated that we didn't want to consume mold.

Nevertheless, It was nice that they tried to make it right for us for a VERY...

This was our first time ever trying The Habit and WOW! We were so surprised about how good it was, we’ve heard from family and friends that they were pretty good burgers, but we just never got around to giving them a go until yesterday afternoon for lunch. My husband and I chose this location because of the Drive Thru during the pandemic its just easier, everything on the menu looked so good! We thought the prices were fair and not overpriced. I had the original Char Cheeseburger combo and my husband had the Bacon Char Cheeseburger Combo. It was $22 for our lunch date. Our food was hot and ready when we got to the window and the employee was fast and friendly while helping us. We pulled off into the parking lot to enjoy our lunch and we both agreed the burgers are a great size and the french fry portions are AMAZING! Wow our boats were overflowing and hot! I love that! We totally enjoyed our lunch and would definitely come back again, thank you for the great lunch! The only thing that would make this place even better was if they offered a Military Discount, other than that they are...