Shorty's kitchen — Restaurant in Rockton Township

So my husband and I went there for the first time and after we got home and I looked at the receipt I sent her a message telling her I was really confused on her menu.

I ordered a burger and the menu said I had a choice of chips & dips, fries or pasta salad that were supposed to come with it. So I ordered fries and asked for a side cup of cheese. My husband ordered a burger and his was supposed to be the same side with just a cup of cheese however you charged us $7 per cheese fry as if we were ordering it as a separate side. I didn’t get additional orders of cheese fries. so I was just curious why we were charged so much on our bill? I ordered a slice of pie. He ordered a rice crispy treat which were $7 each and because she overcharged us for the french fries our bill jumped up to $$57.27 plus she added a $3 tip.

I told her I thought she needed to redo her menu and make it very clear to people because it really was not fair to us when her menu says it comes with fries and then she was turning around and charging $7 each because we asked for a cup of cheese!

A Cheese cup is not worth $7 each it wasn’t that good of a cheese cup to justify that price. We did not get any extra french fries or even a basket of fries to justify the additional $14 charge for 2 meals.

Had I known she was gonna charge us an additional $7 on top of a $16.95 burger that says it’s supposed to come with french fries, I would not have ordered the french fries.

What’s really Sad is I sent her a message on Facebook messenger which she did not reply until I called her out on it on her Facebook page. Only then did she reply to me telling me her father was in the hospital and she would get back to me.

She then proceeded to block me on Facebook so now I can’t send her any more messages or even see her Facebook page. This is not a good way to run a business. She literally just had to apologize and admit, she overcharged me and maybe offer a free piece of pie. Good grief, now I will make sure to tell everybody how awful her customer service skills are and that she rips people off intentionally since this is how she decided to handle the situation.

If I could post photos with this review, showing the menu and showing her response along with my receipt that would have been fantastic for everyone to see.

Edit: Since I cannot post the photo of the receipt, you are a liar. I said I was sorry your father was in the hospital. I waited two days for a response from you. You don’t answer your phone. I did not handle this badly. Your menu says it comes with fries. I asked for a cup of cheese you charged me seven dollars as if I asked for a cheese fry additional on top of the fries that should have come with the sandwich. The price did not include taxes or the three dollar tip you added that was not my complaint. My complaint was I got a small order of fries with a cup of cheese and you charge me seven dollars for it on top of the price of the burger that was supposed to come with the fries in the first place. I sent you a message on Facebook because you didn’t answer your phone when you did not reply two days later on Facebook I responded on your page and then you blocked me because apparently you only like good reviews. You’re the one who handled this badly do not blame me for any stress that you have. You have poor customer service. It could’ve easily been resolved. Had you just said I am so sorry But you couldn’t even admit doing wrong. I never even asked for anything in return just acknowledgment and it’s a shame that you blame the customers for your error!

Your menu specifically says it comes with choice of so I picked the fries and asked for a cup of cheese. You never once said to us we were gonna be charged an additional seven dollars for asking for cheese. Shame on you for treating...

I just love this place! Hands down the best cooking/baking I have ever had in a restaurant setting! I have yet to eat anything I have not loved and order again whether that be a meal or sandwich or any of her delicious baked goods! All home made with love from the heart of this hard working Gal! I am on here looking to see if she has added delivery to her services yet! I work as a pet sitter and when staying overnights in a clients home I use the delivery apps to keep myself fed rather than attempt cooking in a clients home , when I last spoke with Ms.Shorty she was not offering their services much to my dismay as I would then order exclusively from her and her alone! Instead I am left to fast food ( certainly not my preference!) and a very small selection of non franchised restaurants in the area ( my first choice always!) Ms Shorty please reconsider your decision! If you have gotten this far in this review please throw your hat in on my...

ATTENTION: Susan Vierck...... To the misguided and clueless Susan Vierck. Maybe you should learn basic math skills before you accuse someone of overcharging you. Here is a copy of your bill, and Shorty's menu is very clear on pricing, and credit card fees are post at the counter. Explained: Your meal prices, fee for upgraded to cheese fries ($2.00 not $7.00), and desserts @ $7.00. Pretty simple if you use the brain god gave you huh?? Nobody overcharged you!! At least you had the taste buds to not complain about the food. You should retract your review, admit you're wrong, apologize for being a Karen and believing you're entitled. Shorty's is an excellent place to dine with fantastic home made dinners and desserts, it's people like you that don't deserve her kindness, and willingness to work hard to make people...