Giuseppi's Pizza Plus — Restaurant in Rockville

Well, I just edited my original post. I love their pizza. But ran into a customer service issue. Today is Oct 4th, 2024. Ordered a pizza and sub. Pizza fine. But sub wasn't. Took a bite, and it didn't taste right. Look in it and looked like some seasoning on it I didn't ask for. I ordered a ham and cheese sub. And specifically asked for a ham and cheese...lettuce, tomatoe and mayonnaise only. Ordered by phone around 4 pm. To go order got home, took a bite and something didn't taste right. Just called up and asked what could be on it. He told me that it was Italian dressing. I said I want a ham and cheese with lettuce tomatoes and mayonnaise only. I was told I need to ask not to put that on. I said I asked for LTM only. And only means only right. He said no and that I need to ask not to put that on. Two things... when I was ordering and said LTM only. I could have been asked what about the Italian dressing we put on, and of course, I would have said no. I said, "Doesn't that mean when I said only means only?" He says no, sorry. I told him I'm throwing it out because I couldn't eat it. Oh well, nothing I can do. I mean, come on, he could have replaced it or given me a credit. I wasn't asking for my complete order to be replaced. Not very good customer service. And I drive up there from Bethesda to give them business. So now I have to think about driving up there again. Just spent $40 today. Not counting all the money I've spent in the past. Promoted verbally how good they are. And gave them a great review. I just edited my review to this. Because I need people to know what happened. I should have asked for his name. I would have no problem posting...

The first time I stumbled onto this pizza spot was about 5 years ago. I'm from New York and I had been searching the DMV for good NYC styled pizza place for some time. This was the first place that sold pizza by the slice [not jumbo size] and had a similar cheese and thin crunchy crust like the mom and pop shops back in NYC. At the time they also sold Birch Beer which was a plus. I went back recently and they no longer sell Birch Beer, but they do have root beer. The pizza still has that thin crispy crust and stringy cheese that I like. I ordered the lunch special, which is essentially two slices and a soda for about $6 . As you can see from my pics, they didn't skim on the the extra toppings I added. My only gripe is that the toppings aren't baked in when the pizza is originally cooked. Instead, the pizza is reheated with the toppings added on top. [Just a for warning for those who may care about that sort of thing.] With that aside, I still enjoyed the crunchy crust and stringy cheese goodness that lingered as I took my first bite. Next time I'll probably just get plain cheese. Also, I love that they have parmesan, oregano, red pepper flakes, AND garlic powder! So many pizza places don't have all four of these condiments in the DMV! I got there around 11:30am; just before the lunch crowd of what appeared to be mostly teenagers and a few construction workers. The location has plenty of space for a large groups and bar height seating to individuals. There's even outdoor seating So I'm sure this place is busy during the summer, especially with the movie theater...

JUST HAD FOOD POISONED AFTER EATING FROM HERE THIS PLACE NEEDS TO BE INSPECTED FOOD ISNT FRESHLY MADE i ordered a cheese stake sub seems the beef isnt fresh and is contaminated i was sick from eating their food never again on top of that the service was very poor unprofessional behavior from the cashiers came in and one of the cashiers were rolling her eyes and having an attitude while i was trying to make my payment she told me to tap and pay quickly turned around and told her other coworker shes still standing there how rude and disgusting is this how you treat ur customers?!! Now what really made me speak up was i stood there and was waiting for my apple pay to load and this girl tells me to pay fast what the hell is going on??? I ran out of patience i spoke to the manager and he enabled their behavior tried to dismiss me when i told him how i was treated thats why this cashier was comfortable with her nasty attitudes wow what a manager on top of that i got food POISONED NEVER COMING BACK HERE AGAIN THIS IS DISGUSTING Terrible terrible managment, customer service and food specially the fact that the manager named by jovani enabling this unacceptable behavior is sick this so called manager needs to be monitored and action needs to be taken including the cashier FOR THE ILLNESS I GOT FROM THE FOOD I WILL SEE WHAT I CAN DO IM NEVER STEPPING FOOT IN THIS...