Gong Cha Rockville — Restaurant in Rockville

I ordered 13 drinks at this store, and when I went to pick them up, they only put the drinks on 3 paper trays. I asked the staff if they could give me a bag, a female employee (probably a manager because of the different uniform) replied that 1 bag is 50 cents. I said okay I will pay, but she said that it is at least $5 for a card transaction. I felt uncomfortable with her unfriendly answer. I asked how I could carry all 13 drinks to the car, but she cut me off, so rude.

There is no option to buy extra bags when ordering online (I ordered through gongcha app), but I was willing to pay for it because I understand it's county law, if she was willing to help customers, I was willing to buy 1 more drink and 2 bags, it's only about $7-8, not a problem for me. My order was almost $90, I didn't mind paying a few extra coins, but her attitude made me feel like she thought I wanted to cheat on some bubble tea bags (only $1 for 2). I would rather go in and out 3 times to get all the drinks to the car than deal with that rude girl.

I told this story to my brother, he said he ordered drinks from the silver spring branch, when he asked for a bag, they still happily gave it to him. There are so many bubble tea brands around Rockville so… you just lost 2 loyal customers from 2018 because of...

My daughter’s favorite boba drink is the Dirty Brown Sugar latte w/ pearl, 30% ice, 50% sugar. She likes to add the star shaped peach jelly. I always recommend getting less sweet because the original sweetness is too sweet for us.

Boba drinks are getting more and more expensive though, so coming here is more of a special treat for the kids. The original egg waffle with vanilla ice cream topped with chocolate syrup and powder sugar is only $7.49 so it’s a good deal! 3 of us shared it and we were full.

This store is spacious and clean. It has regular table seating as well as floor seating on mats (which made my legs numb after a little, so we moved to the regular tables)

It’s very easy to order on the kiosk. You can open an account to collect points to get rewards if you come...

Awful awful awful!!! If you like chocolate flavored boba please DO NOT get it from here! I asked mine with milk and it tasted like chocolate mixed water, and since I was sitting there I went back to the counter and asked for more milk to be added, they they charged me $.75 for it. Then they resealed it and it tasted almost exactly the same. Went back and told them about it, and decided to get a puffle. She took the drink back(to which I thought she will credit me) I WAS WRONG. Charged me full price for the puffle and then asks me “would you like a cup of water for the inconvenience ” to which I laughed and and then she did too. I wish there was a ZERO option for customer service rating. NEVER again...