Dunkin' — Restaurant in Rocky Hill

Horrible experience, Spencer has a horrible attitude and refuses to apologize or even realize when he messes up. I don’t go through drive thrus with an attitude but I will defend myself when spoken to poorly. What kind of guy speaks so rude to a woman, Who is just trying to order some donuts for her kids (one who just got out the hospital after 19 days!)?! Somebody forgot to teach this young guy manners and morals. We went through the drive thru and asked for a minute to decide. With barely anytime gone by he asked again for our order. I read off from the menu a chocolate frosted donut and he gave me the double chocolate and then when I said it’s the wrong donut he said “unbelievable” as if that was my fault. Then he screams to the back “chocolate frosted”. So I asked him how come when you say chocolate frosted people know which donut to grab but when I tell you chocolate frosted you grab the wrong one?!” He didn’t even answer what I asked and continued to try to blame me. I did misspeak once by asking for a vanilla frosted rather than vanilla cream and he responds with “I already told you I didn’t have that in the beginning of you order”. He said we should have came in for our complicated order (1 coffee and dozen donuts-sooo complicated). He had an attitude as soon as he started our order so I know the problem was not us and this guy is probably rude and unprofessional to many customers. For him to take it to the extreme he did was almost embarrassing for him, who gets so mad over a donut order?! Oh, that’s right SPENCER does. Rude people speak volumes for their own miserable life. Save yourself a trip to people with attitudes here and go to another Dunkin’ or just go to Starbucks...

The supervisor at this store is terrible. Whoever is the owner of this franchise, I am writing this review directly to you. You need to train your cashiers how to use the DD app better. Your cashiers told me that the DD app creates frustration for many customers and that they themselves struggle with how to redeem awards that customers have earned.

Your Sunday morning supervisor for the shift that included the noon slot on Jan 15th is a poor reflection of your corporate values for customer service. Her extent of helping was to call customer service. She had no desire to provide assistance with the DD app and that is the reflection of the franchise owner. I visit this location often via the drive through and will stop supporting your business. Your employees lack education on the corporate tools offered to them and it reflects on the way they address your customers and the way you have trained them.

You...

Manager Liz was extremely rude. Terrible place Made terrible matcha latte and when I asked to fix it they not only did not do it, but also did not give me address of the store so I had to look it up on receipt to write that review. That is what manager recommended... instead of giving it to me...I am not making it up !!!.... 😂 Another manager came in to a store, male. and instead of helping and maybe listening to a customer....refused to even provide his name. I guess they do not want negative review...but how unprofessional is that !!! To put it softly....not very smart... I hope Dunkin Donuts will look and listen to what is going on and hopefully improve....but before they do.... avoid that location !!! Terrible place. BTW, bathrooms were...