Dunkin' — Restaurant in Rocky Hill

TWO INCORRECT ORDERS TODAY AND VERY RUDE EMPLOYEES! Honestly not one to write reviews but today’s experience was very frustrating. I placed an order for 3 egg and cheese croissants and 2 egg croissants. First of all, they took a half hour to give me my order which made me think it would of course be correct, so I didn’t bother to check. When I got home, all the croissants had sausage patties. Since my family is a vegetarian, I went back to get my order correct. When I went back, I let the lady who took my order know that she got my order incorrect- instead of apologizing, she said “I’m on break”. I verified my order three times with the two guys who were working there. Then the manager (she was the only one not in the dunkin black uniform) comes to ask my order, repeating it incorrectly, and when I again told them I wanted 3 egg and cheese, 2 just egg croissants, she rolled her eyes and walked away. I was feeling hungry and impatient to eat so I just checked the top two croissants. I saw an egg&cheese croissant and an egg croissant, so I thought they got the order correct this time. When I got home, I see there is only one egg&cheese and the other four are just egg. So they got the order...

I almost never leave a bad review but this was the straw that broke the camel’s back. all I wanted was an ice coffee. Come through the drive thru and all is great…get home and fix my coffee and almost throw-up as it tastes like somebody poured a cup of Palmolive dish soap into my coffee. Oh well, get through some morning meetings and return to get a new coffee. No problem…get home and fix only to almost throw up again. Get through another set of meetings and need to run an errand so I stop to get credited so I can go up the street for a normal tasting coffee. NO SIR…girl was very defensive and rude accusing me of drinking half a coffee…coming back for another with an empty container. We WILL NOT credit you. Fine…I guess I needed a reason to stop buying DD altogether. I’ll just spend the extra .30 and go to Starbucks for ice coffee from now on. Will never eat or drink DD again for as...

This location has the worst service. You have workers standing around constantly. At the window you get asked what you ordered multiple times so I’m not sure why they even ask you for your original order at the drive thru. After repeating the order they STILL give you the wrong item! My drink orders have NEVER been right from here when it it’s such a simple order to make. How hard it is to make a coffee correctly and to do your one job accurately. Given this place way too many chances. The staff should seriously be retrained or bring in new staff that can do a job accurately. It’s not rocket science. Go to another Dunkin Donuts if you are able to. I will not...