Dunkin' — Restaurant in Rogers Park Township

I recently visited a Dunkin' Donuts location, and as someone who values great customer service, I wanted to share my experience. While I genuinely enjoyed their delectable treats and aromatic coffee, I couldn't help but notice the lack of friendliness and gratitude from some of the employees.

Customer service is a crucial aspect of any establishment, and it can truly enhance the overall experience for everyone. However, during my visit, I noticed a few instances where the employees missed the opportunity to make customers feel appreciated. It's important to acknowledge that everyone has bad days, but cultivating a positive atmosphere can go a long way in brightening someone's day.

As a friendly helper, I believe that expressing gratitude and being friendly are essential elements of exceptional customer service. A simple smile, a genuine "thank you," or a warm greeting can make all the difference in making customers feel valued and welcomed.

To the employees at this particular Dunkin' Donuts, I would like to offer some friendly suggestions on how they can enhance the customer experience:

Embrace positivity: A positive attitude is infectious and can create a welcoming environment for both customers and employees. Taking a moment to greet customers with a smile can make their day brighter and leave a lasting impression.

Say thank you: Expressing gratitude to customers for choosing Dunkin' Donuts and showing appreciation for their business can create a sense of belonging. A simple "thank you" can go a long way in building customer loyalty.

Training and support: Management can play a crucial role in fostering a culture of friendliness and gratitude. Investing in employee training programs that emphasize customer service skills and providing ongoing support can help create a positive work environment that ultimately benefits both employees and customers.

In conclusion, while the Dunkin' Donuts location I visited had delicious treats, I believe there is room for improvement when it comes to the friendliness and gratitude shown by some of the employees. By embracing positivity, expressing gratitude, personalizing interactions, and providing adequate training and support, this Dunkin' Donuts can transform into a go-to spot known not only for their tasty treats but also for their exceptional customer service.

Remember, a little friendliness and gratitude can go a long way in brightening someone's day and creating...

Service was TERRIBLE, food order was wrong and not even warm!!! Do not go here. I had to say my order of two BACON, egg and cheese sandwiches, hashbrowns and a large iced coffee four times before drive-thru attendant was able to process it. She interrupted me between the sandwiches and coffee three times to say, "wait hold on" and then had me start over. I was understanding of the extremely slow drive-thru and even the poor service, as I frequently stop at other DD drive-thrus and realize they are also servicing dine-in patrons, until I saw 3-4 other workers just standing around (and even singing) while we waited. They got our order completely wrong by double charging us for the coffee and putting the nastiest looking, I don't even know what kind of, "bacon" on our sandwiches (see attached pic). The sandwiches weren't even warm...notice the unmelted cheese, but somehow the bagels were toasted. ...

If I could, I wanna give a zero to the stores because the employees is so busy on AirPods and could not even understand what I’m saying because he put AirPod and busy listening to music. I hope the manager make a change by making the employee stop wearing the aripod while working. I had to repeat my order multiple times and still could not understand so I just said whatever he said and went to front and saw that he had airpod and I ask him if he could change to the drink but I wwant but he won't do that. The guy is idian dude with angry face expression. I won't recommend this store to anyone horrible experience. When I told him change because he could not understand since he is wearing airpod instead of fixing it he is trying to blame I am the one...